Marcia Vanloo

*** ********* ***, **********, **

Home 770-***-**** Cell 678-***-**** Email: ad0g0e@r.postjobfree.com

CAREER OBJECTIVE

Seeking a challenging and rewarding career in the Customer Services/Sales field which will enable me to use both my customer service, extensive paralegal education, and experience to the fullest extent. I have extensive knowledge of Corporate Law, Insurance Defense and Civil Litigation. Cruise sale experience with Carnival.

EMPLOYMENT

/Arise Corp 7/2009 - present

Customer Service/Sales

Online sale of life and health insurance products

Converted 85% of calls into actual sales increasing the overall company profits by $50,000. Surpassed all sales goals by 25% for the region.

Increased sales by 15% over a 1-year period. Held licenses in 9 states. Strong sales Exp.

Call Center Experience

Travel Service experience- Booking flights, booking tours, etc

Carnival Cruises- Customer Service./Sales

Processed all customer accounts.

Cruise Sales experience, Call Center Setting

Book cruises and flights and processed payments. 07/2011- Present

ACS 07/2008 – 8/2009

Data Transaction Processor

Indexed real estate documents including: liens, real property/personal property, affidavit, cancellations, foreclosures, and any real estate.

Input in database for verification by the City Clerk of that State.

Quick production and turn around.

West Work At Home, LLC 05/2005-06/2008

Customer Service Rep

Answer incoming calls from client and/or customers in a professional, polite, and courteous manner.

Provide prompt resolution to customer inquiries by providing appropriate and accurate information.

Accurately document and update records in required systems.

Maintain diplomacy and tact when dealing with upset or escalated calls.

Provide feedback to management concerning possible problems or areas of improvement.

Staffmark 11/1999-05/2005

Legal Secretary Litigation /Real Estate

West law and Lexis/Nexis.(Legal Research

Prepared discovery responses, motions briefs, answers, subpoenas, summons and complaints

Prepared and organized cases for trial. Legal Research

Filed legal documents with various courts

Organized legal documents, processed attorney’s times sheets, scheduled travel appointments, screened phone calls, helped clients with their cases

Interview clients to determine what kinds of properties they are seeking.

Prepare documents such as representation contracts, purchase agreements, ng statements, deeds and leases. Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.

Promote sales of properties through advertisements, open houses, and participation in multiple listing services.

Compare a property with similar properties that have recently sold in order to determine its competitive market price.

Draft letters of intent, estoppels, etc and ProSoft software

Greer, Klosik, Daugherty – 07/1997-10/1999

Legal Secretary Insurance Defense-Plaintiff/Personal Injury

Drafted Discovery responses, motions briefs, answers, subpoenas, summons and complaints

Coordinate and prepare documents for production, including the creation of dockets, chronologies and indexes

Organized legal documents, processed attorney’s timesheets, scheduled travel appointments, screened phone calls, helped clients with their cases.

Brief cases, get files ready for trial and Summation.

Westin Hotel & Resorts 05/1993-07/1997

Word Processor/Legal Secretary – Corporate

Prepared legal, contract and agreements documentation;

Performed legal translations and contract

Handled correspondence, processed documents and made travel arrangements

Provided administrative support, including word processing, calendar management and deadlines tracking

Zurich American Ins. 05/1988-04/1993

Legal Secretary- Insurance Claims

Monitored and updated claims, policies

Drafted litigation claim letters and various legal correspondence

Participated in the process filing legal documents in State and Federal courts

Maintained insurance database and litigation filings

Worked with the Head of Department to meet filing deadlines, obtained instructions, communicated changes to litigation files

EDUCATION

Kaplan University, Bachelor of Science in Paralegal 05/06/04-05/29/07

Kaplan University, Master Degree in Criminal Justice 06/06/07-06/10/10

Full time at Kaplan University 8/2008 – 06/10/10

SKILLS

Notary Public

Legal Research: Lexis-Nexis and Westlaw

WordPerfect 9.0, Microsoft Word 2003

Excel 6.0 PowerPoint 6.0, Access 6, Real Estate ProSoft

Good Communication and Inter-personal skill

Typing: 45 WPM

Client Relations, Self-Motivated, Persistence

Team Leadership, Strong telephone Skills, Organization

REFERENCES

Will be furnished upon request

Contact this candidate