Real Estate Customer Service
Resume:
April Nicole Lee
Tomball, Texas 77375
Phone: 832-***-****
Email: *****.*****@*****.***
Objective:
To grow as a professional through dedication and teamwork while preserving a valuable role within a company contributing to the company’s overall growth and success.
Summary:
Eleven years of experience actively serving clients in the real estate industry. Managing, interacting, and assisting clients throughout the entire real estate transaction. Ranging from residential to commercial properties, buyers, tenants, landlords, and sellers. Over 10 years of managing and overseeing tasks including but not limited to customer service, sales, marketing management, transaction management, property management, of ice administration, personal assistant, multiple listing services, written and verbal communication, Microsoft products and Adobe software while maintaining an eficient professional environment.
Experience:
Segue Real Estate Group
13715 Of ice Park Drive
Houston, TX 77070
Realtor & Partner
December 2018 to Present
• Assist clients in the purchase, sell, lease, & investment in real estate. Guide clients throughout the entire transaction process and negotiated on their behalf to get them the best value for each property.
• Control the daily business fundamentals for real estate operations.
• Oversee timelines, follow up with clients, respond to leads, and prospect for new clients for future growth.
• Collaborate with running the company’s back-of ice duties and offer support to colleagues while maintaining a positive working environment. Freelancer
Houston, Texas
Assistant to a Private Commercial Broker
February 2022 to September 2023
• Respond to emails in a timely manner and answer incoming phone calls.
• Create marketing materials and aid with prospecting for future clients.
• Send out property blasts and create monthly newsletters to send to contacts.
• Schedule and attend meetings and property tours as needed.
• Assist clients and respond to their needs.
• Stay up to date with the real estate market trends.
• Con igure and compile targeted prospect contact information onto spreadsheets to use as a database.
• Generate letters and send out postcards.
• Follow up and respond to leads.
Texas CRES, LLC
13715 Office Park Drive
Houston, TX 77070
Marketing Director, Transaction Coordinator & Personal Assistant to the President May 2018 to March 2022
• Create, update, and ensure all marketing materials are accurate and up to date for all the company’s listings.
• Generate, design, and mail out prospecting letters, sold or just listed postcards to targeted businesses and locations.
• Design and schedule email blasts for all company listings.
• Build contracts to purchase or lease either both buyers and sellers, landlords and tenants depending on the party we represent.
• Produce and manage timelines for properties in escrow.
• Maintain an active role in the company administrative team and assisted with managing the daily operations of the of ice. Offered support to principals and colleagues while maintaining a healthy work environment.
• Schedule and attend meetings and property tours as needed.
• Provided customer service both in person or over the phone and greeted every person who entered the office.
San Jacinto Southmore Corporation
1527 Richey Street, Suite 6
Pasadena, TX 77502
Property Manager
June 2019 to March 2022
• Setting, collecting, and depositing the tenants’ rental payments.
• Maintain records logs for tenant rental payments and late fees.
• Oversee and schedule necessary building maintenance and handled appointments for building improvements and repairs.
• Market the available units and attend property tours as needed.
• Draft and prepare all the lease and renewal documents for landlord and tenants.
• Communicate with the tenants and issued the letters as necessary for past due and late rental payments.
Keller Williams Realty
19708 Northwest Freeway Ste. 2800
Houston, Texas 77065
Real Estate Professional
November 2013 to August 2021
• Follow up with potential leads daily.
• Attend daily meetings, classes and training.
• Daily paperwork along with keeping up with the latest market & technology.
• Assist clients in the purchase, sell, lease, & investing in real estate. Guide clients throughout the entire transaction process.
P & G Homes
1340 Yale St.
Houston, Texas 77008
Sales associate/acquisitions specialist
October 2013 to October 2014
• Assists with sales and working with wholesales.
• Daily paperwork plus constructing all Comparative Market Analysis (CMA) for properties to send to clients.
• Keeping up with current properties and meeting with potential clients.
Education:
• Graduated from Houston Learning Academy in summer 2004.
• Attended Lone Star College studying A&P, advertising, and marketing.
• Attended & graduated from Champions School of Real Estate with the required credit hours to obtain my Real Estate Sales license through the Texas Real Estate Commission.
• Maintain my Texas Real Estate License through the required continuing education courses.
References available upon request.
April Nicole Lee References
Joel C. English
Texas CRES, LLC
President / Partner
Phone: 281-***-****
Email: ****@*********.***
Stacy Byrd-Legge
Chemical Intelligence
Marketing & Subscriptions Manager
Phone: 832-***-****
Email: ********@*****.***
Dana Xenos
Digital Creator
President
Email: *********@*****.***
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