PATRICIA MÉNDEZ TOVAR

REFORMA Y ÁMBAR **** ENSENADA, B.C.

646-***-****

E-MAIL:

ad0fyu@r.postjobfree.com

I am a dedicated and organized professional with experience in customer service. I am skilled in providing exceptional service to clients and addressing their needs effectively. My excellent communication skills enable me to interact with customers in a friendly and helpful manner, ensuring their satisfaction.

Skills

Decision Making

Teamwork

Leadership Adaptability

Fast Learner

Ability to Work Under Pressure

Analytical and Problem-Solving skills

Technical skills

Cloud

HTML

CSS

Java

MySQL

Python

Education

OOP

JavaScript

Node.js

Scrum

Trello

Bachelor’s degree in Universidad Virtual del Estado de Guanajuato (Ingeniería en Gestión de Tecnologías de Información August 2021).

EXTRA-CURRICULAR ACTIVITIES/CERTICATIONS

Azure Fundamentals

Database design in Access advanced (20hrs)

Cyber security fundamentals (LinkedIn Learning)

Internal Auditor ISO 27001

Full Stack Developer LaunchX by Microsoft

Job experience

• IT recruiter (Freelancer) September 2021 – March 2023.

• Customer Services (Telvista) May 2022 – September2023. Responsibilities:

- Address customer questions, concerns, and inquiries via various channels such as phone, email or chat.

- Identify and resolve customer issues and complaints effectively and efficiently, aiming for first- call resolution whenever possible.

- Assist customers with billing inquiries, payment processing, and resolving billing discrepancies. IDIOMA: B2

https://www.linkedin.com/in/patricia-m%C3%A9ndez-tovar-3919bb169/ https://github.com/patricia2454

Contact this candidate