Bassem F Ragheb

**** ******** ***** **, ******, Fl. 33556

727-***-****

ad0fyt@r.postjobfree.com

Objective

Pursuing a challenging, rewarding position in engineering project management with an interest in power and control.

Customer support or sales Engineering Skills and Experience

Profile

Over 15 years of experience in the electromechanical and power field serving the GSM, power distribution, switch gears, Power Plants, automotive sales and services operation management, HVAC and commercial AC systems package units, Chillers, etc.,

Fire alarms and firefighting systems. technical support, budgeting, and organizing the work.

Education /

Courses

Professional

Experience

Engineer In Training / Fundamentals of Engineering – EIT / FE. In

Process

●Bachelor of Mechatronics Engineering, A.I.T, Egypt. 2006

●Graduation Project: Disable Wheelchair (Electromechanically Climb-Up &

Downstairs)

● Service Consultant at Lexus of Clearwater, Florida

(02/2023-present)

Using the powerpack Pre-Work prior to customer arrival to perform smooth professional operations.

Greeting customers and selling recommended services within estimates and time frames, assuring loaners, shuttles, drop off or waiters.

Claiming factory warranty, extended warranty, prepaid services, goodwill, and safety recalls.

Managing vendors and third parties adding sublets to execute the full high-quality service.

Assuring CSI and reputation within manufacturer standards.

Updating customers using texting portal and dealer software.

Using CDK SDL and Lexus/ Toyota dealer daily software.

● General manager at Empire Motors Car- New Port Richey, Florida

Sales and service (10/2016-02/2023)

Manage the car purchase check-ups repairs and pricing.

Manage the repairing facility and showroom and all related operations.

Manage to overhaul Engines and Transmission, AC works, Electrical works, all Routine maintenance and etc., using needed software (Shop Monkey, shop ware, Mitchell 1 automotive repair, etc.) up to 16 tickets a day.

Managing the time frame and pricing within the accepted quality.

Manage all services or car sales operations for cash or Finance using sales and registration software (Wayne Reaves, title tech, etc..) Manage all vendors, bills purchases and etc.

Manage after-sales and customer relations

● Mantrac (CATERPILLAR dealer) Mansour Group Egypt

Projects manager, Pre-award Quotation engineering for all Territories

(2015-2016)

Managed time and cost for submittals, or installation till commissioning as per contract for Power Solutions, industrial engines, or marine applications.

Managed all Caterpillar or other procurement from local or outside markets.

Revised all engineering documents, and drawings and comply with a contract to maintain the Functionality, Quality and cost.

Managed the GP per territory, business unit, and total GP.

Managed the invoicing, collection, and warranty activation.

Designed HVAC and AC systems for control rooms along with fire alarms and firefighting Systems.

Designed and rated the generating sets, size, quantities, attachment and pricing with respect To GP as Per size and territory.

Used all CAT power net, training applications, drawing centers (ISA, SAP,

TMI, SIS, SIMS, CSQ ETC...)

● Alexmar holding United Arab Emirates

Projects/Program manager (2014-2015)

Designing hybrid GSM and telecom shelters will all environmental control equipment running on Low cost and environment friend.

Manufacturing the hybrid shelters including AC systems, fire alarm, fire fighting systems and applying the quality control tests.

Commissioning on sites with customers.

Managing tank manufacturing and exporting to our projects in different countries.

Managing all projects budgeting.

Managing rental generators project KSA

● Alexmar Saudi Arabia

Operation director (2013-2014)

Managing all GSM scope 4700 GSM sites for Mobily network, 2200 GSM sites for Zain network

And 275 GSM USF sites for STC network.

Scope includes generator sets, HVAC and AC systems, rectifiers and DC systems

Managing all our workshops and warehouse including all generator overhauling and spare parts

Storage and distribution.

Managing all power plant installation projects.

Controlling budgets for all serving departments.

Controlling cash flow.

Controlling and monitoring all budget and performance reports.

Inspect, audit and assure working within the quality standards.

Preparing feasibility studies for new projects.

Adjust organization charts and hierarchy.

Manage a manpower organization of 800 employees.

Achieving the 99.99 KPI within the SLA in budget range.

Dealing with Ericsson, Mobily GSM operator, Zain GSM operator, British aerospace, SDMO, Motorola and Nokia.

Equipment: (SDMO, Cooltech, Hyundai, Cummins, Cat) generators, (ABB,

Socomec Schneider, SDMO, Deep-sea, Siemens) panels, controls, ATS, PLC, (Kidde, Hygood)

fire panels and firefighting systems, (Zamil, Toshiba, Liebert, LG, Honeywell)

AC

systems, Perkins, MTU, Mitsubishi, Deutz, Hyundai, Honda, Kohler, John

Deere) diesel, and gasoline engines (Eaton, Emerson, Enersys, Delta, Benning, Flat pack) plus some more CCTV systems security locks, Tools, other systems, and brands.

● Alexmar Saudi Arabia

Network operation center and customer support manager (2008-2013)

Managing more than 3000 GSM sites for MOBLIY network under Alexmar scope: (BTS GF and RT, MSC, BSC).

Scope of electromechanical equipment, diesel generators, HVAC and AC,

Fire alarms and Fighting systems,

Managing more than 300 GSM sites for ZAIN: (BTS GF and RT, MSC, BSC) Managing 3 new power plant installations and one operational.

Monitoring all PM, CM fueling, and installation activities and all types of technical or performance Reporting, schedules, and monthly technical invoices.

Meet our customers in a periodic basis to discuss improvement and action plans for work goals Enhancement and KPI achievement.

Internally managing our field teams of around 30 engineers, 250 technicians and

35 NOC

operators.

● Alexmar Saudi Arabia

Site engineer (2006-2008)

Controlling 200 GSM sites in Hafouf city and one power planet, attending and controlling all PM and CM and filling all check lists and all reporting managing 10 technicians.

PM and CM for electromechanical equipment, Diesel generators, HVAC, Firefighting and alarm systems, rectifiers and DC systems.

Promoted to area manager and team leader for the eastern region in higher scale to monitor,

Control and manage more than 500 GSM sites plus 2 power plants and a team of

15 engineers And 60 Technicians.

● Masters Tech Egypt

Partner and General Manager (2003-2006)

Managing all operations, budgeting, invoicing and collection for a car service center

performing complete engine, transmission overhauling, periodic maintenance, scanning and diagnosing any Failure and replacing or fixing suspension system.

Managing quality control and all drive tests before delivering to customers.

Managing any external procurements, spare parts and consumables storage.

Managing all related financials: salaries, procurements and taxes.

Tools and brands Hunter wheel balancing and alignment systems, Facom tools, Britool,

Snapon, Tech 1/ 2 OBD 1/ 2, Skoda, Audi, VW, Mercedes, BMW, Hyundai, Daewoo,

Mitsubishi, Toyota, Chevrolet, Cadillac, Peugeot, Kia, Renault, Honda and some more.

Professional

Development

●Lexus Toyota, FL-USA 2023 service consultant certificate.

●SDMO generator manufacturer, Brest - France (Koehler group) 2009 level 2 course in KERYS (generator control panel)

●Alexmar Company (HADY group) 2006

Generator sets maintenance assembly and installation training

●Motorola warehouse (Riyadh KSA) 2006

GSM Shelter assembly, firefighting, rectifiers and air conditioning systems training

●Hyundai Service Center (Itamco Ghabour) 2000-2002

Engine Overall Service, Ignition, Injection & Mechanical Problem

Troubleshooting

Automatic & Manual Transmissions, Air Conditioning, Suspension, Brakes,

Electrical

Systems Troubleshooting

●Ford & Daihatsu Service Center (Ragab) 1998-1999

Engine Overall & Service, Transmissions and Brakes

Languages

●Arabic (fluent: read, write & speak)

●French (functional: read, write, functional: speak)

Computer

Skills

●Proficiency in AutoCAD.

●Proficiency in Microsoft Word, PowerPoint, Excel, Access, Outlook, and Adobe Acrobat.

●Proficiency in Mat Lab.

●Proficiency in PASCAL, C++.

●PMP preparation course.

●PMI membership number:1237679

References

● Furnished upon request

Contact this candidate