Customer Service

Antonio J Cowan

**** ******** **. ***. *, Southaven, MS, 38671 (***-***-*******************@*****.*** I'm a very hard worker. I listen well. I'm willing to do what it takes to be successful at my job. Marketing - Bachelor of Science - 1998

Christian Brothers University - Memphis, TN

High School Diploma - 1994

Olive Branch High School - Olive Branch, MS

INDEPENDENT CONTRACTOR/ENTERPRISE OWNER - September, 2020 to Present AJC Delivery Services - Southaven, MS

I work on the DoorDash, UberEats, UberX, BiteSquads, Postmates, and Shipt. Orders are sent to me for pickup and delivery.

I have a 4.92 customer rating with DoorDash

I'm consider a Top Dasher

I am a personal Shipt Shopper, which means I go to a grocery store or department store and purchase items on customers' lists I have a 4.3 Customer rating with Shipt

I just recently started with Uber, they took over Postmates. I haven't done enough deliveries to gain any ratings yet. Implemented agile work methods to drive rapid and successful project execution. Assessed production schedules, drawings and materials to better understand job specifics before project start. Resolved

Managed day-to-day operations

Delivered consistent follow up with customers after each merchandise sale by phone or email to answer any last minute questions.

Assistant Store Manager - August, 2008 to August, 2010 Walgreens Pharmacy - Memphis, TN

Be in charge when the general manager is not around Recommended

Advised

Analyzed and interpreted store trends

Onboarded new employees, including training, mentoring and new hire documentation. Ensured proper organization of store, responded to customer complaints and answered questions quickly. Reviewed sales and gross profit reports to determine options for increasing market growth. Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies. Handled customer service by dealing with complaints, organizing stock and answering customer questions. Demonstrated company core values as role model, with focus on respect, honesty, integrity, diversity, inclusion and safety of others. Senior Customer Service Representative - June, 2004 to July, 2008 Plan Express - Memphis, TN

Leveraged consistent, successful strategies to meet and exceed performance goals. Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Solved

Managed upset customers, conflicts and challenging situations Followed up with customers regularly via phone and email to obtain payments and schedule services. Memorized all company products and services to answer customer questions quickly and make upsells.

Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries. PROFESSIONAL SUMMARY

EDUCATION

WORK HISTORY

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