Customer Service Personal Care
Resume:
Shannon Procknaw
Licensed Cosmetologist
Horn Lake, MS 38637
*************@*****.***
Shannon Procknaw
**** ******* ********,** *****
901-***-**** *************@*****.***
Objective:
To secure a position related to the personal care of clients’ hair, skin and nails, and continue my education at the post secondary level
towards additional certifications and/or an advanced degree. Skills and Abilities:
• Hair Coloring: Temporary, Semi- Permanent.
• Styling Techniques.
• Manicures, Artificial Nails, Pedicures.
• Cap Foil Highlighting Techniques.
• Infection Control and Sanitation Procedures.
• Shaping Hair with Scissors, and Razor, and Clippers.
• Shampooing, Rinsing, Hair Treatments.
• Permanent Waving and Chemical Relaxers.
• Facial Waxing.
• Skill USA Participant
Education:
Paul Mitchell School Of Memphis
Memphis Tn.
Certificate of Competency
Cosmetology - 08/08/2019
Delta Technical
Horn Lake, Ms.
Medical Coding
Certificate of Competency - 05/15/2015
West Memphis Senior High
West Memphis, Ar.
Diploma - 1989-1990
Employment:
Horseshoe Casino Tunica
Beverage Server- Provide Customer Service, take orders, make food and drinks for our quest, process payments.
2years.
Hollywood Casino Tunica
Beverage Server- Provide Customer Service,
Take orders,make food and beverages, process payment. 2 years.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Stylist
Fantastic sams
May 2020 to Present
I’m a licensed cosmetologist I work for fantastic Sams I have many clients from kids to men and women hair cuts . I’m great with people and I love what I do . Looking for a job that is fast paced and a fun environment.
Hair Stylist
Premier hair studio - Bartlett, TN
August 2022 to September 2032
Jan pro
COMMERCIAL CLEANING
October 2009 to May 2018
Worked in commercial settings Baptist hospital in olive branch made sure everything was sanitize banks regions on a airways, we had serval account through Jan pro my owner was John baker !. We clean 9 accounts,
Education
Associate in Cosmetology
Paul Mitchell school of Memphis - Memphis, TN
June 2018 to September 2019
Diploma in Medical Coding
Delta Tech - Hornlake Ms
August 2014 to May 2015
Associate in Graphic Design
NWCC - Senatobia, MS
August 2001 to April 2003
Skills
• Knowledge of the Product . (3 years)
• Ability to Use "Positive Language (10+ years)
• Attentiveness (10+ years)
• Clear Communication Skills. (10+ years)
• Acting Skills. (10+ years)
• Time Management Skills. (10+ years)
• Ability to "Read" Customer. (10+ years)
• Medical Billing (1 year)
• Front Office
• Front Desk (9 years)
• Office Experience
• Medical Office Experience
• Reception
• Body Waxing
• Nail Care
• CPT Coding
• Medical Coding
• Hair Styling
• Anatomy Knowledge
• Medical Records
• Insurance Verification
• Communication skills
• Hair coloring
• Cosmetology
• Cleaning
• Hospitality
• Computer literacy
• Microsoft Office
• Supervising experience
Certifications and Licenses
Tennessee State Board of Cosmetology
March 2020 to Present
Cosmetology License
Additional Information
People oriented: Customer service skills,Punctuality, Organizing: organization skills, Goal oriented: results achiever, Meeting deadlines
Dedicated customer service professional with. 10years experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change.
Energetic customer service specialist eager to obtain a position that makes full use of expertise in building customer relations. Advanced customer service experience includes successfully implementing innovative customer programs that increased the customer base by A high level of computer knowledge and proven competency in multitasking enables optimal performance in a challenging environment.
Focused customer service agent looking for a new challenge in a results-driven environment. Experienced in defining and analyzing customer requests to resolve issues accurately and quickly with high first contact resolution rates. Strong computer skills in a Windows-based environment and proven ability to learn unique software. A confident and effective communicator who receives excellent customer feedback.
Contact this candidate