Project Manager Customer Service
Resume:
W
Lisa Wyne
********@*****.***
ORANGE PARK, FL
32073
SUMMARY
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. High-performing District Manager with over 8 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
SKILLS
Action Plans
Budget Management
Information Analysis
Strategic Planning
EXPERIENCE
District Manager
Orange Park, FL
Burger King/ Nov 2001 to Current
Mentored team members by demonstrating best practices for sales and customer service.
Identified and developed top talent within management structure to promote performance-oriented culture.
Drove district growth through program quality, sales initiatives and customer service. Organized team activities to build camaraderie and foster pleasant workplace culture. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
General Manager
Orange Park, FL
Kenny Rogers Roasters/ Feb 1993 to Aug 1997
Led employee evaluations with constructive feedback to boost performance. Enhanced operational performance by developing effective business strategies, systems and procedures.
Recruited, interviewed and hired qualified staff for open positions. Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Administered employee discipline through verbal and written warnings. Correctional Officer
East Palatka, FL
DOC/ Jan 1997 to Oct 2001
Inspected cells and conducted random searches of common areas. Detected potential threats and quickly defused conflicts. Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
Maintained clear and open communications with facility areas to support safe operations.
Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
EDUCATION AND TRAINING
High School Diploma
Martin County High School May 1989
Stuart, FL
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