Customer Service Technical Support

Ms. Sheila Mallya ******.******@*****.***

*** ******** *** *** 248-***-**** (M)

Canton, Georgia 30114

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Career Objective

To obtain a challenging customer service or help desk position at a renowned company focused on customers, products and services. Learn, grow in my career, and contribute to the success and growth of the company.

Education

Ms. Mallya graduated from Oakland University in December 2017, with a Bachelor of Integrative Studies (BIS) degree and recently completed the Google Technical Support Fundamentals Course. March 2022 – Google Technical Support Fundamentals Certificate Successfully completed the Coursera Course. Subjects covered:

• Troubleshooting and customer care

• Networking

• Operating systems

• System administration

• Security

Sept. 2011 to Dec. 2017 – Oakland University, Rochester, MI Graduated with a degree in Bachelor of Integrative Studies – academic courses included:

• Integrative Studies

• American Studies

• International Studies including:

o India

o Russia

o Latin America

o Middle East

o China

o Global Citizen

• Astronomy

• Religion in the Modern World, Applied Language Studies, and US History

• Computer and Programming with Excel

• History of American Cities

• Anthropology

• English

• Local Government, Politics, and Public Opinion

September 2009 to May 2011 – Oakland Community College, Auburn Hills, MI Subjects studied:

• History

• Business, Marketing, and Accounting

• English and Humanities

• Sociology, American Governments, and Music

Ms. Sheila Mallya ******.******@*****.***

237 Fountain Oak Way 248-***-**** (M)

Canton, Georgia 30114

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Employer History

April 2018 – May 2023 – CVS Pharmacy, Rochester Hills, MI Cashier/Customer Service Representative – Work as a part-time cashier and customer service clerk. Gained extensive customer service and retail store experience. April 2012 – to June 2023 – Kroger, Oakland Township, MI Customer Service/Courtesy Clerk – Work as a part-time cashier and courtesy clerk. Gained extensive customer service and retail store experience. Note: Moved to Canton, GA in July 2023.

References available upon request

Skills

Microsoft Word, Excel, PowerPoint, GMAIL, and MS Outlook. Have sound customer service skills. Hobbies and Sports:

Gardening, photography, cycling, and swimming.

Citizenship:

Citizen of the United States of America

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