Management System Warehouse

Summary: Experienced and educated IT professional with a business aptitude. Has experience as a desktop technician and helpdesk support. Has the ability to manage, deploy, network and troubleshoot Microsoft Windows and Apple Mac-OS/X based operating systems and software.

Technical/Certifications

Proficient with Windows 7, 10 and Mac OS based operating systems and software.

ITIL Certified Microtrain Technologies A+, Network+ (In progress}

Employment

Regency Technologies 1/19 to present

Disposition Technician-Laptops Chicago, Illinois

Disassemble laptops by using disposition procedures and protocols for the extraction of high grade materials such as: detachable cpu’s, embedded cpu motherboards, hard drives, ram, laptop screens and optical drives to be used for wholesale distribution sales and downstream recycling processes. Package material for shipping and storage.

Office Associate: Ship/pick orders using Megatrac warehouse management system logistics software; inbound/outbound order processing from po#/so#; create Bill of Lading (Bol) for truck drivers: Inventory pallet tracking, generate reports, scan documents ; submit data and spreadsheets through emails to management for analysis and analytics.

Elite Staffing 1/18 to 01/19

Various Positions Chicago, Illinois

Held various positions in packaging, sorting, shipping/receiving, and disposition technician. Clients include: Pactiv, Waste Management, Able Electropolishing, and Regency Technologies.

PC Rebuilders and Recyclers 4/14 to 08/17

Computer Technician Chicago, Illinois

Hardware responsibilities: Initial point of contact in the refurbishing process. Cosmetically inspect PC or Apple laptops/desktops to ascertain downstream feasibility. Repair or replace components such as: lids, bezels, lcd’s, keyboards, motherboards, and forms to facilitate the refurbishing process. Build/upgrade the laptops/desktops to online or customer specifications with ram, hard drive, wireless or graphics card. Helped launched the creation of new department with the assembly and construction of bench workstations and physical network infrastructure.

Imaging responsibilities: Deploy Windows based operating systems which include Professional and Home Premium 64 and 32 bit images over the server network. Deploy Apple Mac OS operating systems which include Lion, Yosemite, and El Capitan Mac OS images. Ensure that all devices are properly installed in the device manager for Windows based systems. Perform diagnostics and troubleshooting to ensure laptops/desktops functionality.

Infrastructure responsibilities: Assist in networking of devices/systems using wireless, hubs, switches, and cabling hardware.

Self-Employment

AGCovenant Diversified-Owner 10/14 to present

Retail Computer Sales/Support Chicago, Illinois

Registered business with Chicago City of Commerce as well as Federal and State Employer Identification Numbers (EIN’s). Provide refurbished Windows and Apple based systems to customers at a premium value. Also provide customer support services such as: upgrades, virus removal, networking, migrations, hardware/software installations, data recovery, and backups.

Education

Chicago State University Chicago, Illinois

Bachelor of Science in Business Administration-Concentration: Management and Mgmt. Info Sys. August 2012

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