Security Guard Customer Service

Howard R. Williams

** *********** ******, *** #**, New York NY 10026

Tel: 212-***-**** and 917-***-**** (cell)

Email: ********@***.***

PROFILE

Most recently, I’ve worked as a licensed security guard in retail stores, as an agent arranging client pickups, and at UPS. I am also a freelance events photographer.

Before that, for over 25 years I ran the mail order business for New York Road Runners, a nonprofit organization with the mission of inspiring everyone to start and keep running. My job involved managing a team responsible for handling and shipping products as well as customer billing. It required a strong focus on attention to detail, accuracy and organization.

EXPERIENCE

American International Services February 2020- March 2020

Security Guard New York NY

Licensed security guard in retail stores

Metro One July 2019 - November 2019

Security Guard New York NY

Licensed security guard in retail stores

Global Contact Services January – April 2019

Agent Queens NY

Arranged client appointments for pick up by Access-A-Ride vehicles

Determined location and ETAs of client’s vehicles

UPS October – November 2018

Package Handler New York NY

Loaded packages onto the conveyor belt system for internal distribution

Freelance Photographer 2015-2018

New York NY

Photographed special events, including weddings, retirement parties, and sweet 16 parties.

New York Road Runners 1988-2015

Mail Order Manager, Inventory Control New York NY

Managed the mail order business. This included:

Managing inventories valued at $500,000-$1 million. This involved stocking items, returning items and ordering supplies. Also responsible for the inventory, storage and distribution of various media and hospitality supplies for New York Road Runners’ departments.

Managed 3 employees year-round and 12-15 employees leading up to the annual New York City Marathon.

Handled customer service inquiries by phone and email. Updated customers about whether orders have been received, if there were any delays or problems concerning the order and whether items on the website were out of stock.

Shipped products. This involved getting orders from the computer’s order database, printing and processing them for fulfillment, confirming orders and generating shipping labels.

Billed customers using a system similar to PayPal and refunding customers for returned items.

Acted as point man at the warehouse during the annual New York City Marathon.

EDUCATION

Bronx Community College

60 credits

COMPUTER SKILLS

Highly proficient in Microsoft Office (Word, PowerPoint, Excel).

CERTIFICATES

Security Guard License – NY State

8 Hour pre- assignment training course

16 Hour pre- assignment training course

Contact this candidate