Beniam F. Siyum

***** ****** **.

Silver Spring MD, 20901

240-***-****

ad0fpq@r.postjobfree.com

Qualifications

Solutions-focused, team oriented IT Engineer with over 12 years broad-based experience. A broad understanding of networks, computers and software, including installation, configuration, management, troubleshooting and support.

Technical Skills

Linux, Windows XP/7/8/10.11, MS Office applications and Office 365, MS SQL Management, SAS Server Management, FlowJo, Waban, R, Spotfire Server Management.

Hypervisors: VMware, HyperV, Citrix XenServer, VirtualBox.

Storage: NetApp, Synology, Dell Compellent, Dell Equallogic and Isilon.

Video Conference: Lifesize, Tandberg and Codian MCU management, Teams, Zoom and BlueJeans.

Familiar with Dell SonicWall, Cisco ASA, Paloalto PA-200 and Paloalto PA-500, F5 firewall.

Professional Experience

Program Analyst III – Immune Tolerance Network

2008 – Current

Build/manage Linux and Windows systems which support core Bioinformatics systems.

Build and install new servers

Led the migration of local office PBX phone systems to Skype for Business, migration of on premises mailboxes to cloud Office 365.

Manage multiple datacenters located in Bethesda and Herndon

Built and configured Labkey system which became Trialshare.

Responsible for supporting/troubleshooting Bioinformatics issues related to SAS, Waban, Spotfire, Pathway Studio, CLC Genomics and R.

Responsible for SQL/Oracle database issues related to SAS, Spotfire, Waban and Trialshare.

Responsible/manage sFTP server, work closely with Bioinformatics and core sites.

Documented and created guide lines for Bioinformatics related systems.

Responsible/manage Bioinformatics DFS systems.

Responsible/manage all IT issues for Bethesda office including video conferencing and meetings.

Responsible for the support of NSC/Directors meetings, created and documented support guideline.

Program Analyst I – Immune Tolerance Network

Jan. 2006 – March 2008

Responsible/manage all IT issues for both Bethesda and Pittsburgh offices.

Onsite engineering supporting the Herndon data center.

Responsible for managing TADA systems.

Security Analyst – America On Line

Nov. 2004 – Jan. 2006

Responsible for investigating fishing attacks which included tracing sites, servers and subsequently making sure they are offline.

Responsibility included computer incident response for computer malware and incident handling for computer breaches in the AOL enterprise.

Participated in the documentation of Computer Security Incident Response process using a framework developed by Carnegie Mellon CERT.

Participated in the documentation of Anti-Virus Incident Response process and operations guide that details the take apart and analysis process used for identifying and mitigation of malware threats customized to the AOL computing environment.

Contributed in the development of the AOL Enterprise IT Security Policy based on ISO/IEC 27002 standard along with the development of the IT Risk Management framework utilizing CobiT.

Contributed to the establishment of a Centrally Managed Anti-Virus Solution which included the design, testing, and implementation of the solution across the entire AOL Enterprise consisting of non-homogenous networked environment.

Served as a testing member and liaison for Sarbanes Oxley 404 Compliance.

Operational duties included the maintenance of AOl KW Virus: for internal users and members, ICWeb Company Intranet Site, Desktop Standards Intranet Site.

Senior Executive Support – America On Line

Jan. 2004 – Nov. 2004

Responsible for Aol Executive’s IT issues, located in Head Quarters and provided effective support.

Duties also included Video Conferencing and meeting support.

Desktop Support – America On Line

Sept. 2001 – Nov 2004

Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.

Operational duties included the carry out of on-site analysis, identification, and resolution of desktop problems for end users.

Work closely with facilities and HR during new hire setups and orientations.

Lab IT Engineer – University of the District of Columbia

Feb. 1999 – Sept 2001

Responsible for the setup and management of engineering department computer labs.

Responsible for troubleshooting, fixing hardware and software issues.

Responsible for end user support.

Work closely with network operations.

Selected Accomplishments

I was instrumental in the successful upgrade of the Waban system. Using my experience and training I was able to save the ITN money and time in the successful upgrade and implementation of the Waban system. I’ve received recognition for the contribution I’ve made in this regards.

I’ve received multiple awards from UCSF

I was three years in a raw awarded as the winner of the AOL Enterprise desktop support engineer and received company wide recognition.

Education

Bachelors

University of the District of Columbia completing in 2024

Microsoft MCSE Certified #2295415

Extensive Ansible experience.

Multilingual, mainly Italian, French, Tigrigna and Amharic.

Interpersonal Skills

Excellent team worker with good communication and relationship building skills.

Ability to communicate effectively at all levels of employees and management.

Exceptional customer service skills.

Multiple references can be provided upon request.

Contact this candidate