Customer Service Specialist

ABDULKADIR IBRAHIM

********************@*****.*** +1-647-***-**** Brampton, ON L6T2W8

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in the fast-paced working environment. Successfully works as part of a team to reach personal and business goals. She is known for successfully handling escalated customer support issues. Communicative customer service professionals are motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. SKILLS

Customer service

communication

ability to work with a team.

critical thinking

adaptability

ability to work under pressure.

EXPERIENCE

FEDERAL CAPITAL TERRITORY

ADMINISTRATION ABUJA, NIGERIA

Customer Service Representative

05/2019-09/2023

Answered customer inquiries and provided accurate information regarding products and services. Provided excellent customer service to resolve customer complaints in a timely manner. Gathered customer feedback through surveys and used the data to improve customer service. Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support. Maintained detailed records of customer interactions, transactions, and comments for future reference. Performed administrative tasks such as filing paperwork, updating databases, and generating reports. Developed strong relationships with customers by providing personalized assistance and support. Identified areas of improvement in customer service processes and suggested changes accordingly. Resolved complex problems by working with other departments to provide solutions that meet customer needs.

INDOMIE NODDLES COMPANY

CALABAR, CROSS RIVER, NIGERIA

Assistant Marketing Manager

03/2017-02/2019

Developed and implemented marketing plans for new product launches. Created and managed campaigns to increase brand awareness. Organized promotional events, such as trade shows, seminars, and contests. Analyzed customer feedback data to identify areas of improvement in services or products. Managed relationships with vendors to ensure the availability of materials for marketing initiatives. EDUCATION AND TRAINING

KOGI STATE UNIVERSITY ANYIGBA

Bachelor of Science Journalism and Mass Communication 03/2016 KOGI STATE UNIVERSITY ANYIGBA

High School Diploma Mass Communication 02/2012

CERTIFICATIONS

National Youth Service Corps 2017

NHS healthcare worker reed course online 2022

Advance cardiovascular life support course online 2022

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