GINA CALLIVA ** House Street

Mobile 860-***-**** Glastonbury, CT 06033

Email ad0fo6@r.postjobfree.com

Summary: Motivated, results-focused professional with extensive background in Customer Service sales in a multi-cultural environment. Strengths include customer support and communication, especially skilled at building effective and productive working relationships with customer and colleagues.

WORK EXPERIENCE

March 2023 – current TJMaxx

Associate- includes welcoming customer, maintaining floor appearance, directing customer to goods

and operating cash register.

March 2022-Nov 2022 Joe Carollo CPA

Assisted in the distribution of tax returns and other office duties.

July 2017- Jan 2019 Evolution Aero

Planning and releasing material for purchase, editing work orders for the shop within the process and

procedure making it more efficient.

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October 2014 - June 2017 - Wadsworth Atheneum (non profit)

Information Desk Attendant- Customer care, welcoming and assisting visitors, selling admission tickets

and membership. Keeping informed about current and upcoming exhibitions and events support

varieties of museum wide projects.

May 2013 to January 2014- Hartford Knights Youth Organization (non profit)

Office Manager and support staff to the Program Manager and the Executive of the non profit organization. This includes interview of the applicant of the mentor staff, process applications, attending meeting of various organizations and other various duties related.

May 2010 – December 2012

Dwellworks, LLC – International Relocation Consultant

Provide services as requested to the foreign transferee and family coming to the Greater Hartford area.

2002 – 2008 SAFRAN - Aircelle, Plaisir Cedex France

Customer Support Manager for MHD (AerMacchi/Hurel Dubois consortium)

Manage the relationship with P&WC for the Falcon7X Entry into Service program, reporting to the MHD President. Main tasks managing customer support activities and have prompt resolutions on customer issues for service entry of the F7X.

Service Development Manager

Served as primary interface for the repair stations activities outside of France, that included the negotiation and final agreements in Asia and USA.

Service Operation Manager

Liaison between repair station and major airline customer in all aspects of nacelle repairs including contractual elements.

1978 – 2002 UNITED TECHNOLOGIES CORPORATION, Hartford, Connecticut USA

Marketing Sales Support (Pratt & Whitney)

Assisted Regional Sales Manager in developing specific sales plans, implementing sales campaign and conducting final negotiations with major airline customers.

Gina Calliva

Customer Support Specialist Spares Management (Pratt & Whitney)

Analyzed and addressed customer satisfaction by proving and accurate responses to parts sales orders. Revolved and identified parts requirements and scrap replacements.

Financial Specialist – International Aero Engines (PW seconded personnel)

Solely responsible for $200 million of accounts receivable, including invoicing airlines for engine sales, collection of past due accounts, interpretation of contract and general interface with airline management and aircraft lease companies.

Accounting Specialist – International Aero Engines

Responsible for the entire travel accounting system of the company, including auditing reports of the employees.

Responsible for Accounts Receivable for the collection of deposits from Airlines and Customers on the engines purchased.

Accomplishments

Recipient Award of Appreciation 1994, 1995, 1997, 1998 and 2000

Recipient of Management Award 1989 and 1991

Nominated for Leadership Award 1998

Education

Manchester Community College, Manchester Connecticut USA

Courses: English, French Business level, Accounting, Philosophy and Art

Scuola d’Avviamento Commerciale Valperga di Caluso Torino-Italy

Languages

Fluent in English, Italian and French

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