Objective Statement:

To participate in a comprehensive manufacturing and production work environment that utilizes a team approach to further promote the overall goals of the business.

Certifications/Certificates:

Lean Practitioner Certificate through the Manufacturing Skills Institute (2021) Chester, VA

Certified Mid-Level Technician Certificate through the Manufacturing Skills Institute (2021) Chester, VA

Certified Logistics Associate through the Manufacturing Skills Standards Council (2021) Chester, VA

Completed the Occupational Safety and Health Administrative training course (2021) Chester, VA

Manufacturing Technician Certification from the Manufacturing Skills Institute (2021) Chester, VA

CPR and AED certification through the National Safety Council (2021) Midlothian, VA

Manufacturing Specialist Certification from the Manufacturing Skills Institute through the Community College Workforce Alliance, John Tyler Community College (2017) Chester, VA

Certified Sit-down Powered Industrial Truck and Forklift Operator at Community College Workforce Alliance (2022) Henrico County, VA

Work Experience

6/2022-Present Vitamin Shoppe Distribution Center

General Warehouse Associate & Lift Equipment Operator

Accurately processed tasks for incoming orders such as receiving, sorting, and shipping items

Efficiently operate heavy loading equipment in a timely manner to meet the customer’s delivery expectation and satisfaction

Collaborate with various departments to ensure workflow is maintained properly in conjunction with utilizing the Lean Six Sigma and 5S protocol

8/2008-6/2022 Home Depot Henrico County, VA

Customer Service Representative

Delivered qualitative recommendations based on a wide array of service and product options to fulfill customer’s needs

Remain knowledgeable on home improvement market trends to better assist residential customers, small business owners, and contractors with future projects and renovations endeavors

6/2011-1/2012 General Dynamics Information Technology Chester, VA

Customer Service Representative

Responded to telephone inquiries for the Center for Medicare and Medicaid Service by utilizing (CMS) database to accurately assist clients.

Resolved customers service and billing inquires by reviewing insurance policy terms to determine whether a particular service or product is covered by insurance.

8/2007-8/2008 Kohl’s Department Store Richmond, VA

Sales Associate

Planned, assembled, and stocked products, made recommendations to customers regarding product displays, promotional programs, and advertisement inquiries.

Education:

8/2009-12/2015 Virginia State University Ettrick, VA

B.S., Health, Physical Education and Recreation

Minor: Sport Management

GPA: 3.0, cum laude

Related Courses:

Basic Economics, Organization and Management, Critical Thinking, Principles of Philosophy, Principles of Macroeconomics, Principles of Microeconomics, Introduction to Environmental Science, and Technology, Society and Development

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