DWAIN C. BROOKS

Carol Stream, Illinois ***** 630-***-**** ad0fmg@r.postjobfree.com

RELIABLE AND TECHNICALLY SKILLED CLIENT SPECIALIST known for accuracy, attention to detail and timeliness in managing insurance functions for industry clients. Backed by a solid work history with proficiencies in generally accepted insurance practices as well as MS Office Suite, and other insurance software.

SUMMARY OF QUALIFICATIONS

● Property and Casualty Insurance License (State of Illinois)

● Strong skills in building productive interpersonal relationships, communicating clearly, and managing multiple priorities concurrently; analytical, detail-oriented. PROFESSIONAL EXPERIENCE

Arthur J Gallagher / Chicago, Illinois March 2022 – Current Client Service/Account Manager I

● Work directly with Producer, Co-Broker and Client - contributing to New Businesses, Renewals, Endorsements and Certificate processing to ensure the best solutions are delivered to clients in a high quality and timely manner.

● Supported business activity, such as handling new business proposals, by compiling information for the business to submit accurate request for the proposals.

● Collaborate with team members to improve overall workflow processes and achieve goals per company standards.

● Nurture relationship with client organization as well as with the day-to-day client representatives.

● Maintain accurate client and policy data and documents within the systems.

● Effectively balance multiple competing priorities. KEMPER CORPORATION / Downers Grove, Illinois November 2021 – March2022 COMMERCIAL UNDERWRITER

● Training to learn with all lines of insurance beginning with commercial auto

● Perform all necessary activities to initiate new business, renewal, an invoice, certificates and other client requests

● Research and resolve premium discrepancies, initiate endorsements and process vehicles suspensions.

AON CORPORATION / Lincolnshire, Illinois May 2007 – November 2020 CLIENT SPECIALIST

● Executed policy and endorsement changes, as well as reviewing policies for accuracy, to meet deliverable deadlines; coordinated work performed by a team of 10-12 insurance professionals.

● Issued 50-100 invoices per month for premium-bearing endorsements.

● Identify and retrieve relevant compliance documentation necessary to issue renewals, surplus lines filings and invoices

MARSH / Chicago, Illinois August 2006 – March 2007 INSURANCE SPECIALIST

● Develops an understanding of the clients’ business strategic priorities, risk strategies and risk management needs and provides advice accordingly to successfully serve clients.

● Utilizes risk expertise and knowledge of industry and insurance marketplace to review clients’ exposures and loss experience and develop solutions for standard client needs.

● Places, negotiates and evaluates quotes from carriers to deliver the best options to clients.

● Assists in presentations to prospective clients and develops/suggests innovative solutions to client and client team members to gain new clients and projects ALLSTATE INSURANCE CO. / South Barrington, Illinois June 1979 – March 2006 COMMERCIAL UNDERWRITER

● Evaluated 50-60 new and renewal commercial auto applications per month submitted by independent agents and made decisions to approve, deny, or revise; notified agents of application status via phone or email.

● Served as technical expert and user support contact on technology used by underwriters.

● Reviewed underwriting files daily to ensure compliance with company guidelines. EDUCATION

● University of Phoenix - Business Studies, 1995-1996

● Roosevelt University - Business Studies, 1991-1992

● Concordia College - General Studies, 1985-1986

● Simeon Career Academy High School - Diploma, 1975-1979 Licenses & certifications

● Property & Casualty Insurance License, State of Illinois, Issued January 2007.