Lorraine Garcia

Thornton, Colorado · ad0fmc@r.postjobfree.com · 720-***-****

Summary

Highly personable professional with years of experience in student finance, administration, account management, claims, sales processing, and call-center operations within telecommunication, and retail industries. Proficient in Microsoft Office and a variety of software. Dedicated team player committed to product development and improving bottom margins.

Professional Skills and Attributes

Supervision

Resolution

Public Relations

Computer Literacy

Communication

Clerical

Great Customer Service

Dependable

Desire to Learn

Friendly

Outgoing

Punctual

Quick Learner

Trustworthy

Education

Bachelor of Science in Criminal Justice Westwood College - (Summa Cum Laude) 7/2013 Denver, CO

Associates of Applied Science in Paralegal Studies Everest Community College 5/2009 Denver, CO

Professional Experience

Lincoln College of Technology- Corporate Financial Aid Step Advisor- Denver, CO 4/2016-present

Conducts needs analysis in compliance with federal criteria to determine the relative eligibility of each financial aid applicant.

Conducts verification of student and parent application data in compliance with federal criteria.

Determines the types and amounts of financial aid to be awarded through the packaging process according to federal, state and institutional requirements. Monitors individual student awards. Resolves data conflicts and over awards.

Works with Financial Aid Coordinator on individual student appeals concerning eligibility. Utilizes professional judgment to adjust a student’s eligibility based on documented mitigating circumstances in accordance with federal statutes. May refer complex eligibility situations to the Financial Aid Coordinator.

Provides financial aid counseling to students and parents regarding all aspects of financial aid process. Makes necessary referrals to other student service offices.

Provides support to students experiencing family, personal or economic crises which may impact school performance.

Colorado Department of Youth Corrections- Betty MarlerYouth Center-Group Living Counselor-Lakewood CO 10/2015-4/2016

Mandated Reporter for our youth in the State of Colorado

Provides assistance to incarcerated youth with mental challenges and help them with their program norms

Ensures the highest standards are maintained to prevent illegal, unethical, or improper conduct and to ensure the program remains in compliance with agency licensing and company policies

Adheres to the facility schedule, assists with ensuring that the unit is on time for all elements and completes daily assignments and provides encouragement, guidance and resources to the juveniles

Provides consistent interactive supervision of student athletes to ensure the safety, health and welfare of staff and students at all times

Adams County Youth Advocate Program - Youth Advocate – Thornton, CO 7/2015-2/2016

Mandated Reporter for our youth in Adams County

Participate in the development of individualized service plans for youth

Develop healthy, mentoring relationships with youth

Participate in regular mentoring activities with youth

Model pro-social behaviors for youth

Thoroughly document all work done on behalf of youth clients

Present progress reports and attend meetings as necessary

Westwood College – Student Finance Advisor- Denver, CO 1/2015-10/2015

Schedule and conduct meetings with students and parents in accordance with established school policy to complete Financial Aid process.

Review ISIRs and Financing options, perform quick credit check, and review student's status

Present and discuss Estimated Award Letter and Retail Installment Contract (Apex or Cash note)

Make outbound phone calls and discuss and collect any missing documents

Counsel student in applicable gap financing as well as State Grants, scholarships, tuition assistance, and other funding resources

Scan and Review Documents into Image Now and perform Document Quality Control

Prepare and attend registration and orientation upon each start

Work as a member of a cross-functional team that includes members of admissions, student services and the registrar’s office.

Westwood College – Student Finance Operations Center- Denver, CO 3/2009-9/2014

Interfaced with students via phone and in person to assist them with their Financial Aid process

Provided support to dependent and independent students and their parents with questions about Student Finance

Informed students of government guidelines to insure their Financial Aid is correct

Attended regulatory training regarding government rules and regulations for Title IV funding

Work with Admissions to meet or exceed customer service expectations

Assisted veterans with completing their military benefits paperwork to attend college.

Certificate of Excellence for October 2011 term and March 2012 term

Certificate of Completion for Student Finance Verification for the 2012/2013 school year

Paralegal - Farrell and Seldin, Attorneys at Law - Centennial, CO 6/2008 to 10/2008

Interfaced with Lawyers and other Paralegals to identify needed and required paperwork to correctly file affidavit of service forms (Form 459) and associated paperwork

Notary Public for the State of Colorado

Prepared and validated approximately 70 Affidavit of Service forms on a daily basis

Knowledge of Colorado Counties and associated Courts and Police Departments

Verified thorough and completed documents to reduce and/or eliminate additional man hours

Daily use of Toucan Program, associated cost posting, court costs and related filings and fees

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