Experienced in managing customers and other stakeholders to gather requirements, define scopes and set project plans. Capability of managing complex, high-visibility technical projects. Effective at technical support, inventory management and customer relationship development. Education and Training

Master Of Business Administration (M.B.A.): Information Systems Bangalore University

Bachelor Of Science (B.S.) : Electronics And Communications. Bangalore University

Certifications

1. ISC2 - Certified in Cyber Security

2. Scheduled Exam on CompTIA Network+ for Dec 2023 Skills

Customer life cycle management

Project management

Good understanding on Networking skills

Microsoft Office Suite

knowledge on IPS IDS SIEM SOAR systems

LAN WAN, IP Configurations.

IP Addressing and Subnetting

SAP, ORACLE, CRM Tools

TCP/IP Protocols.

Optical Fibers,Switches, Routers,Tableau,

Experience

Warehouse Associate [Part Time]

Amazon Inc

Monitored warehouse activities to ensure proper storage conditions were maintained Received, scanned and stored incoming shipments in accordance with company procedures. Technical Training Manager

Reliance Jio

Managed to build quality delivery in coordination with various departments through training and auditing. Analyzed system logs and trained teams on alarms to detect potential issues and prevent service outages. Provided feedback on employee performance based on observed results during training sessions. Identified, diagnosed, and resolved network problems IOT products and applications, Trained technical staffs and managers to Configure, monitor, and maintained routers, switches, firewalls Developed and maintained relationships with customers to facilitate user engagement and satisfaction. Hands on experience on Networking, IP Configurations, IOT products, Cable trouble shooting Methods, Communication Equipments, VOIP Services,

Hands on Experience on Layer 1 devices Fibre optic cables, Hubs, CAT5, CAT6, Ethernet Cables.Wireless Access points, Wireless configuration testing,

Stock Management on all the Equipments through CRM Service Manager

Innoviti Payment Solution

Managed a team of 4 to ensure efficient delivery of EDC (Electronic Data Capture) services across multiple states.. Managed a team for Patch management, testing and hardware configuration. Expertise in EDC software, including installation, configuration, and maintenance of POS. Coordinated with cross functional departments PMO and IT Delivery teams to implement and maintain ensuring client satisfaction. Provided regular training on product and software upgrades, Patch management to educate and maintain. PCI DSS Standards for POS machines to ensure optimal performance committed. Part of Risk Management team for initiating and liaison with customers for Roll back process Regional Operations Manager

Hicare Services Ltd

Supervised Ops team for pest control operations by managing the schedule, dispatch of field force and technicians Expertise in industry regulations and standards for safe and effective pest control practices Achieved a 56% increase in revenue, growing from 80 lakhs to 1.5 crores within a year through effective management and leadership Facilitated sales team by providing guidance and support then in closing leads and engage critical customers Achieved 100% revenue goal by close monitoring and effective team management Excelled in managing national and state account customers, ensuring high-quality service and strong relationships. Territory Manager

Airtel

Handled assigned territory for Installation of DTH connection, Service, Retention and training of Service Franchisee employees. Handled Satellite Dish Antenna and Network Service installation planning on MDU building. Maintained the Liaison between command service and Field team for handling escalations; Expertise on Oracle CRM, Ticket handling, Inventory management System San Jose, US 95134 669-***-**** ad0fm2@r.postjobfree.com LINKEDIN

10/2012 to 12/2014

Bengaluru, Karnataka

06/2009 to 08/2012

Davangere, Karnataka

06/2004 to 04/2007

Bangalore, Karnataka

Leveraged Multi Resource Scheduling system (MRSS) systems, and reports to monitor and control Key performance Indicato Area Service Incharge

Tata SKY

Multiple franchisee handling, Process adherence, expertise in Siebel CRM, Material management,Manpower dispatching. Managed around 2500 installation and 1:3 Service complaints. DTH Operations installation and Service achieving the SLA greater than 95%. Leveraged tracking systems, surveys and reports to monitor and control performance. Led a project to stabilize performance & onboarded 23 partners across the state, resulting in the successful delivery objective by adding 40K new customers.

promoted to Assistant manager 2014.

Territory Executive

Airtel

Handled assigned territory for Installation of DTH connection, Service Retention, and training of Sales and Service distributors Successfully managed and oversaw the service operations for 50+ retail outlets in the assigned territory Expertise on Oracle CRM, Ticket handling, Inventory management System & MRSS software Collaborated with cross-functional teams such as Sales and SCM to achieve regional targets Technical Support Executive

ITC Infotech

Utilized problem solving skills to resolve complex customer inquiries efficiently of Toucan Customers across UK Provided telephone support related to networking and connectivity issues Windows Support, TCP IP Configuration setup

Troubleshooting with Ping test, Antivirus Installations, Windows open port scanning Ensuring security Setup update, Customer account management aligning technician visit to customer place for field service Delivery

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