Customer Service Patients
Resume:
Hello
Welishia Brown
Unit 202 Upper Marlboro MD, 20772
**********@*****.***
Skills
Customer Service, able to multitask, dependable, experiences with different computer softwares detail oriented, reliable, great with the public.
Certifications
CPR first aid and AED certified, armed SPO license holder Experience
October 2022
Black Hawk Protection Services- Special Police Officer
● Patrol designated area of the property
● Check in with property manager and staff
● Round and report on the hour every hour
● Remove the stragglers that may be loitering the property
● Keep staff residents and children safe
● Report maintenance issues such as broken and unlocked doors
● Report any incident that may happen on the property
● Complete necessary scans in the buildings
● Keep halls and building clear from any loitering and straggling June 2020-2022
E House Executive Security Professional- Security Officer
● Patrol designated site at certain times
● Float to different locations
● Assure the safety of that particular site
● Answer questions someone may have.
● Watched ballot box for board of elections
● Guarded board of elections staff when picking up the votes January 2022- March 2022
Maryland Eye Associates~Ophthalmic Technician
2
● Clean exam rooms
● Sit patients in the room for the Doctor
● Check voicemails
● Prior auths
● Leave the appropriate Doctor their patient correspondence letters for them to sign
● Work up patients for their exam
● Run the necessary test/autorefractor on patient to get current vision
● Dilate patients
December 2020- October 2021
ICareDr~ Patient Service Coordinator
● Provide red carpet customer service to patients
● Answer telephones
● Check voicemails/emails
● Check online for patients requesting eye exam appointments
● Prepare patient charts
● Confirm, schedule, cancel, reschedule appointments
● Authorize insurance benefits
● Collect copays for eye exams/medical office visits
● Eyeglass adjustments
● eyeglass /contact lens pickups
● Contact lens orders
● Frame inventory
● Pretest patients for the doctor
● Perform visual fields tests on the patient
November 2018- December 2020
Weinstein Eye Associates - Patient Care Coordinator
● Answer the phones
● Greet patients coming in the office
● Schedule appointments
● Confirm appointments
● Scan in documents and update patients demographics
● cancel/reschedule appointments
● Prep charts for the next day
● Check our online systems for appointment requests and patient paperwork
● Recall cards
● Run insurance checks
● Collect patient copays
● Bill patients insurance.
February 2016-September 2018
My Eye Dr - Patient Service Coordinator/Optician
● Answer the phones
3
● Greet patients coming in the office
● Schedule appointments
● Confirm appointments
● Scan in documents and update patient demographics
● Cancel/reschedule appointments
● Prep charts for the next day
● Dispense patients’ glasses/ contact lenses
● Help patients browse for frames according to their insurance
● Help a patient maximize their insurance benefits
● Place orders for glasses/contact lenses with patients insurance September 2017-December 2017
Virginia Hospital Center - Patient Care Assistant
● Change of shift huddle
● Meet your group of patients for the day
● Round every so often on patients
● Vital signs
● Blood glucose tests on diabetic patients
● Bed baths
● Changing patients incapable of using the restroom on their own
● Turning patients that needed to be turned every few hours
● Feed patients that needed a feeder
● Sit with patients that needed a sitter
● Documents in the patient's EHR
● Partial assist patients with assistance to the restroom
● Partial assist patients with bird baths and getting them dressed September 2014-April 2016
Domino’s Pizza - Customer Service Representative
● Greet carryout guests
● Answer the phone
● Place phone orders for carryout and delivery
● Assist carryout guests in picking up their order and taking payments
● Place the correct order label on the appropriate box
● Keep the work area clean and stocked with the appropriate boxes needed
● Fold boxes for the store
November 2012-August 2014
Chuck E Cheese - Cashier/party host/server
4
● Greeted kids and parents at the door, stamp their hands, direct them to the cashier
● Made sure children left with the correct parents/family members
● Made sure that no child left out the restaurant without an adult
● Took food out to the tables, took unneeded items away from the tables
● Cleaned the bathrooms
● Set up tables for birthday parties, made sure the correct items were on the table according to that party package
● Greeted party parent and birthday child at the front with a birthday crown/tiara
● Carried the birthday cake and other items to their table
● Made the birthday child feel special
● Explained birthday procedure for the party
● In charge of taking the food orders for the kids, serving the kids, and providing them with their game tokens
● Kept showroom cleaned before, during, after birthday parties Education
October 2019-Present
Stratford University Falls Church/Alexandria - Bachelors Currently enrolled in the Health and Science Program, then transitioning over to the nursing program.
July 2014-November 2015
MedTech College Washington DC - Associates
Completed 15 months and graduated and took the certification and became certified as a Clinical Certified Medical Assistant.
August 2013-May2014
Croom Vocational High School - High School Diploma Transferred from Oxon Hill High School in 2013 and attended this school so that I could gain the credits that I needed to graduate.
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