Customer Service Data Analytics

Yinusa Rukayat Temitope

***************@*****.*** +234**********

linkedin.com/in/yinusa-rukayat-875778246

Summary

Experienced health advocate and professional safety officer with a demonstrated history of working in the healthcare industry. An enthusiastic researcher skilled in public speaking, teaching, data analytics, effective writing, and qualitative research. A critical thinker and a seasoned leader, highly motivated and passionate about health facilitation and promotion in all sectors with experience in customer relations. Experience

Customer Service Representative

Litoma Pharmacy - March 2022 - August 2023

. Guided and educated callers on their prescription benefits.

. Reduced the timeline of attending to outpatients by 80% through quick delivery of services. Introduced electronic database for customers through proficiency in Microsoft Office.

. Introduced technical/strategic sessions on how to tackle customers’ problems that relate to their health which led to a 15% increase of our client base.

. Made outbound calls to customers on prescription orders and payment issues. Skills utilized: oral and written communication, attention to detail, teamwork, computer literacy, multitasking.

Education and Health Tutor

N.O. Idowu Comprehensive High School - Jan 2021- Oct 2021

. Taught about 600 Secondary School Students weekly through lectures.

. In six months I increased the cognitive and locomotive skills of the students by 60% which made them have As.

. I also increased their communication error by 45% in over six months which led to proficiency in their communication skill.

. Encouraged the development of problem-solving skills by 50% by assigning homework to the students.

Skills utilized: oral and written communication, sportsmanship, leadership, enthusiasm, organization, and planning.

Receptionist

Dasmart Company - March 2015 - Oct 2015

. Provided customers support by answering the phone and replying emails in a friendly manner

. Performed clerical duties such as photocopying, transcribing, filing, sorting paperwork etc.

. Managed calendar by scheduling important meetings. Skills utilized: oral and written communication, multitasking, organization, prioritizing. Laboratory Intern

Sacred Heart Hospital - Jan 2014 - March 2014

. Prepared culture media.

. Cultured a variety ofspecimen such as sputum, semen, stool etc.

. Performed rapid test.

. Isolated and maintained cultures ofmicroorganisms. Skills utilized: Communication, patience, attention to detail, analytical, decisiveness, team working. Researcher

Adekunle Ajasin University - Jan 2019-Dec 2019( 1year)

. Carried out research on The Psychological factors that influence illegal abortion among adolescent students in senior secondary schools, Akure South LGA ofOndo State.

. Constructed a questionnaire to collect statistical data from the students.

. Reviewed journals, published and unpublished books about The Psychological factors that influence illegal abortion among adolescent students in senior secondary schools, Akure South Local Government Area ofOndo State.

Moshood Abiola Polytechnic April 2014 - Dec 2014 (9months)

. Carried out research on Determination ofAntibiotics Residue in Frozen Turkey Meat.

. Conducted experimental research on frozen turkey meat.

. Reviewed journals, published and unpublished books about “Determination of Antibiotics Residue in Frozen Turkey Meat”.

Education

Adekunle Ajasin University Akungba-Akoko Ondo State B.Sc.Ed. Health Education 2015- 2020

Moshood Abiola Polytechnic Ojere Abeokuta Ogun State N.D. Science Laboratory Technology 2012 - 2014

Licenses & Certifications

Health, Safety and Environment Level 1- 3Certificate - OOSI 2022 National Youth Service Corps Discharge Certificate - NYSC 2021 Member ofNational Association ofHealth Educators - NAHE 2017 Skills

• . Qualitative Research • Critical thinking • Teaching • Data Analytics • Effective communication

• Microsoft word • . Internet • Cultural competency • Leadership • Problems solving

• Public Speaking • Organization

Referee

Available on request

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