Strategic Planning Remote Work

SHAYAN AIJAZ MALIK

Houston, Texas / United States +1-832-***-**** ****************@*****.*** www.linkedin.com/in/shayaanamalik Writer, Community Manager, Researcher

PORTFOLIO

SUMMARY

An accomplished leader with a track record of driving growth in Marketing and Client Success departments. With expertise in copywriting, creative strategy, community and customer success management, I am well-equipped for remote roles in editing, proofreading, copywriting, and leadership. My skills also lie in team leadership, strategic planning, and optimizing client experiences. My experience underscores my strong communication, collaboration, community building and problem-solving abilities, which are essential for remote work settings.

PROFESSIONAL EXPERIENCE - REMOTE

RIPPLE IMPACT WASHINGTON D.C, US - REMOTE

Head of Community & Client Success Aug 2022-Apr 2023

● Spearheaded the development and growth of the Client Success department.

● Developed guidelines for the management of client portfolios as the HOD catered to specifics w.r.t personal brands.

● Developed policies for project management processes internally and for client-facing programs.

● Revamped onboarding processes for incoming clients, along with restructuring the sales processes.

● Introduced and implemented growth strategies for all departments, with regular training and workshops for employee growth mapping.

● Represented Ripple Impact at Global Media Congress at the Abu Dhabi National Exhibition Centre (ADNEC) as part of the “Innovate” Stage, wherein I led all logistics, travel, planning, printing, and asset management. Marketing Manager Sep 2021 - Aug 2022

● Orchestrated the Ripple Impact Digital Marketing Internship '22, implementing project management tools, schedules, and training for 12 remote interns over three months.

● Built and trained a team of copywriters to oversee individual client portfolios.

● Introduced and enhanced signature templates, tools, and assets for long-term use by internal and external stakeholders.

● Directed campaign strategies and external communications for the "Innovation Starts With I" book tour by Saleema Vellani.

● Represented Ripple Impact at the Dubai Expo 2020 during the book tour and at various community gatherings.

● Developed comprehensive book marketing strategies, campaigns, and assets. Marketing Copywriter June 2021 - Sep 2021

● Created a comprehensive suite of templates for internal and external communications, ensuring consistency and brand alignment.

● Led impactful marketing efforts for clients, employing strategic planning, campaign execution, and performance tracking to achieve tangible results and foster business growth.

● Demonstrated exceptional copywriting skills by crafting compelling marketing copy that effectively conveyed brand messages and captivated target audiences.

10 PEARLS KARACHI, PAKISTAN

Content and Community Specialist May 2021 - Sep 2021 In a remote work environment, I've played a pivotal role in various aspects of content strategy, emphasizing effective communication, collaboration, and problem-solving skills:

● Spearheaded comprehensive content strategy initiatives for a global company, facilitating seamless internal and external communication across distributed teams.

● Successfully orchestrated and supervised remote marketing efforts for client startups, prioritizing clear communication and collaboration to enhance brand awareness, generate leads, and fuel their overall growth.

● Delivered remote training sessions to startups, equipping them with market analysis expertise, target audience identification skills, and messaging techniques, empowering them to create impactful campaigns and devise effective communication strategies, even from afar.

THE NEST I/O KARACHI, PAKISTAN

Content and Community Strategist Sept 2020 - May 2021

● Spearheaded the creative strategy for 021 Disrupt, Pakistan's pioneering startup and entrepreneurship conference, remotely driving its success and positioning it as a prominent industry event. My efforts amplified the conference's impact, fostered collaboration within the startup ecosystem, and propelled entrepreneurial growth in Pakistan.

● Provided crucial remote support to startups participating in the Cohort program, assisting them in crafting comprehensive content and effective communication, covering everything from pitch decks to elevator pitches.

● Conducted remote workshops and one-on-one sessions that significantly enhanced startups' communication capabilities. These efforts empowered them to pitch their ideas effectively, attract investors, and secure vital partnerships, all while operating in a remote work environment. REMOTE WORK HIGHLIGHTS

● Effective work across PST, EST, and Middle Eastern and European time zones.

● Leadership roles in remote teams, including policy and department creation.

● Proficiency in remote collaboration tools: Slack, Asana, Monday, Airtable, Notion, Google Suite, Microsoft Teams.

● Active participant in webinars and virtual conferences, prioritizing remote communication and work-life balance.

● Successful remote roles in the tech, marketing, and writing industries, optimizing productive remote environments. EDUCATION

HABIB UNIVERSITY, Bachelor of Arts (Honors) Class of 2019 Major: Communication and Design

Minor: Philosophy

GPA: 3.61

LANGUAGES: English (native), Urdu (native), Hindi (native), Spanish (basic) INTERESTS: Magical realism, stationery, old bookshops, cats PUBLICATIONS: Yaari: An anthology on friendship by women and queer folx, Waba Kay Dor Mein – In the Time of the Pandemic

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