Customer Service Assistant Manager

Geneva Peters

Houston, TX *****

832-***-**** ******.*******@*****.***

PROFESSIONAL SUMMARY

Result driven business professional with excellent organizational skills who goes above and beyond basic task requirements to accomplish corporate goals. Experience in managing a fast-paced restaurant. Ability to hire, train, supervise and mentor employees at the same time as increasing company profitability.

SKILLS

• Supervisory skills

• Critical Thinking

• Planning and Coordination

• Organization and Time Management

• Active Listening

• Supervisory experience

WORK HISTORY

BARTENDER/ SERVICE SUPERVISOR 09/2021 to Current Buca di Beppo - Houston, TX

• Ensure quality food and beverages for Guests

• Up-sell and suggestive sell at every opportunity

• Anticipate and exceed Guest's expectations

• Daily operations procedures for opening and closing restaurant

• Oversee team members and delegate duties to be accomplished during that shift

• Interact with guests and provide excellent customer service

• Ensure quality control and assist in inventory management

• Train new employees and provide ongoing training to current employees

• Respond and resolve customer's complaints, to ensure a return visit

• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction

• Supervised and set up of banquet and coordinated service to multiple dining areas ASSISTANT MANAGER 12/2015 to 01/2018

Sweet Paris Crêperie & Café - Houston, United States

• Responsible for customer satisfaction. Resolved hospitality issues as they occurred

• Monitored and evaluated employee work performance and followed up on areas needing improvement

• Managed invoices & receipts for all stock; conducted the financial report at the end of each day

• Oversaw food preparation and monitored safety protocols.

• Assessing team performance and providing feedback to employees

• Assisting with the daily operation of the organization OFFICE ASSISTANT/DISPATCHER 01/2014 to 02/2020

Transgates Limousine - Houston, TX

• Verify and input client information into a computer database to ensure accurate and current customer data

• Manage logs and hard copy records by organizing and preparing for computer data input

• Manage customer calls courteously, effectively, and efficiently in a fast-paced environment

• Administer executive calendars, travel arrangements, and client contact information

• Responsible for coordinating client transportation requests and fleet dispatching GENERAL MANAGER, ASSISTANT MANAGER 01/2011 to 01/2014 International House of Pancakes - Houston, TX

Managed operations in the front and back of the house with a high concentration on profitability and sales growth, while constantly maintaining IHOP's standards of quality and service

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• Effectively managed payroll and timekeeping, including hiring and termination documentation

• Manage all areas to achieve positive and consistent sales growth while meeting or exceeding company goals in all profit and loss categories Managed entire operation of restaurant during scheduled shifts, which include daily decision making, consistent staff support, positive and consistent guest interaction, proper scheduling and planning while upholding standards, consistent excellent product quality and maintaining high levels of cleanliness and sanitation

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• Performed line checks in the galley throughout the shift to ensure proper specifications on weights, temperatures, cleanliness and organization Prepared reports at end of shift, which may include Daily Sales Reports, Daily Cash Interims, Daily Labor controls, and other such processes that ensure the control of all company assets

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• Ordered food, small wares, uniforms and any other necessary products to unit par levels to maintain the highest levels of operational standards CERTIFICATIONS

Manager ServSafe certification

TABC and Food Handlers Certification

CPR Certified

EDUCATION

Houston Community College - Houston, TX Associate of Arts Business Administration, Expected in 01/2023

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