Account Management/Customer Success

April Guillet

*****.*****@*****.*** – +1-309-***-**** - https://www.linkedin.com/in/april-guillet/ Education

Illinois State University Normal, IL

Master of Business Administration – Graduate Certificate in Organizational Leadership May 2023 GPA: 3.57/4.00

Shenandoah University Winchester, VA

Bachelor of Business Administration (Study Abroad) August 2019 – December 2019 GPA: 3.825/4.00

Audencia Bachelors Nantes, France

Bachelor’s in management – Concentration in Sales Management July 2021 GPA: 4.00/4.00

Professional Experience

Account Manager Landover, MD

LuxBrand July 2023 – September 2023

• Reinforced public speaking skills running product and client training seminars

• Built up organizational skills and autonomy by planning, orchestrating and running marketing campaigns for non-profit organizations (Special Olympics, Doctors Without Borders and Plan USA)

• Enhanced creativity while implementing social media strategies to increase the company and client’s visibility

• Boosted management skills by analyzing performance of team members on a daily basis and making a plan for progression

• Amplified analytical and communications skills by taking interviews daily Account Executive Landover, MD

LuxBrand July 2023 – July 2023

• Built up knowledge about non-profit organizations’ functioning

• Developed interpersonal skills while participating in marketing campaigns Office of International Engagement - MBA Tutor Normal, IL Illinois State University August 2022 – May 2023

• Built up organizational skills and creativity while preparing tutoring sessions

• Amplified patience and open-mindedness towards different learning techniques for students

• Strengthened languages and IT skills and learn to be engaging while working in an inclusive environment Customer Success Officer Intern Aubervillers, France AOS France January 2021 – June 2021

• Boosted relationship management skills by managing customers’ follow-up through hotline support and chat room

• Reinforced creativity and innovative skills while implementing new features on the platform

• Learned to be pedagogical by training new employees

• Heightened recruitment process skills while assisting manager in the selection and onboarding processes Business Developer Nantes, France

SMT Performances September 2020 – December 2020

• Reinforced analytical skills and autonomy while conducting a market research and building up a data base of prospects

• Built up team management and public-speaking skills while organizing a business development seminar for freshmen Receptionist/Concierge Intern Bonifacio, France

U Capu Biancu June 2020 – August 2020

• Developed autonomy by managing check-ins and check-outs, the souvenir shop management, and by preparing arrivals and departures

• Heightened sense of responsibilities by organizing customers’ trip and events (marriage proposals, business seminars) Receptionist & Events Assistant Intern Arjeplog, Sweden Silver Resort January 2019 – March 2019

• Strengthened public speaking skills by handling major accounts (B2B hotel) and managing the hotel shop and reservations

• Enlarged time-management and organizational skills by planning and organizing customized business seminars for major accounts

• Developed communications skills while creating and executing strategic marketing plans on social media, website and paper

(printed visuals)

Sales & Administrative Assistant Bouguenais, France Le Joint Nantais September 2017 – August 2018

• Learned to budget and plan by doing daily accounting, billing, bank reconciliation and tax declarations

• Extended knowledge of relationship management with customer service and being in direct contact with major accounts

• Built up organizational and communication skills by being the mediator between the sales department and the warehouse to ensure respecting the production schedule

• Heightened software knowledge by processing sales data, sales progress reports and other sales related records

• Assisted in recruitment process for manufacturing and sales related positions Involvement

Phi Beta Lambda – Business Fraternity April 2022 – May 2023 Member

Audencia Automobile Club – Automotive Industry focused association September 2018 Previous member (treasurer)

Volunteering

Open House Day for Bachelor’s Program – Audencia Business School February 2020 Study Abroad Section

Orientation Day for Saint-Joseph High School (France) February 2020 Business Section

French Culture Classes – Shenandoah University October 2019 Volunteer: dispensed classes on French Culture

Eating Disorders Conferences – Saint-Joseph High School (France) Novembers 2017, 2019 Supervised by the ED section of the St Jacques Mental Institution Languages

• French: mother tongue – written and spoken fluency

• English: second language - written and spoken fluency

• Spanish: third language – written fluency and advanced speaking

• Italian: fourth language – advanced comprehension, beginner writing and speaking IT

• Professional level: Microsoft Office, Google Office, Sage 100, HotSoft, Vega, AOS, AOS Force (CRM), OnePassword, Jira, Minitab, Canva, Notion, Slack, Salesforce

• Beginner level: Illustrator, InDesign, Photoshop Certificates & Awards

• Google Analytics

• Fall Dean’s Award for the Most Effective Advocate in a Mock Trial (Business Law Class – Shenandoah University)

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