Customer Service Ground Support
Resume:
MELLICIA E. WALFORD
***************@*****.***
PROFESSIONAL EXPERIENCE
**/**** – Present American Airlines - Charlotte, NC
Fleet service Agent
Safely operates ground support equipment such as tugs, conveyor belts and tow tractors
Safeguards cargo, baggage and mail from damage, loss and weather
Delivers exceptional performance standards on a consistent basis
Ensures passengers baggage are properly loaded and arrive when passengers arrive to their final destination
03/2018 – 9/2022 Delta Airlines - Raleigh, NC
Aircraft Leading Agent
Conducts training, peer development, and operational needs of the station.
Provide superior customer service leading to strong relationships between the client and the team.
Adapts to changing work conditions and works diligently in an engaging and dynamic work environment.
Safely lifts, loads, unloads, and transports baggage, mail, and cargo to and from aircraft.
Consistently meets and exceeds all performance metrics.
02/2006 – 3/2018 Duke Health/Medifleet- Raleigh, NC
Medical Specimen Fleet Manager
Safely transport lab specimens, medical records, pharmaceuticals, x-rays, hospital supplies, interoffice mail, and related materials.
Strictly adhered to operating policies, procedures, and service schedules.
Demonstrated teamwork, cooperation, and adaptability.
Conducted pre/post trip vehicle inspections and maintained a neat and orderly vehicle for all drivers.
08/2011 – 10/2012 Fast Park &Relax- Morrisville, NC
Fleet Operations Manager
Assisted in the day-to-day operations of Fast Park’s off-site airport parking facility.
Handled calls to attract and assist all clientele.
Trained new employees to perform specific responsibilities.
Successfully handled any all customer service issues.
08/2010 – 05/2011 Alarm Team Inc.- Garner, NC
Central Support Agent
Performed all general customer relations duties.
Maintained and organized databases of customer information to ensure personalized service.
Trained new employees in conflict resolution, computer software, data entry, data retrieval and persuasion.
Consistently exceeded sales goals.
Skills
Advance: Active Building, Microsoft, PowerPoint, Outlook, Social Media Marketing, Management, Problem Solving, Cash Handling, Marketing, Inside Sales, Customer Relations, Customer Service, Organizational Skills, Relationship Management, Team Building, Talent Sourcing, Self-Managed, Word Excel, PowerPoint, Outlook, Social Media Marketing
EDUCATION
09/1997-06/2001 Prospect Heights High School- Brooklyn, NY
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