Customer Service Program Manager

Gina Galbiso

***B Camden Avenue ● Buffalo, New York 14216 ● 716-***-**** ● ********@*****.***

SUMMARY OF QUALIFICATIONS

Offering extensive, diverse experience in various fields of employment

Dedicated to providing quality customer service

Ability to listen, communicate effectively and quickly establish rapport

Compliance with all safety rules and regulations

Able to maintain confidentiality

Compliance with all HIPAA rules, medical laws and ethics

Enjoys contributing to a team effort and creating a positive work environment

Able to work with diverse populations

Computer skills: Microsoft Word, In-House Software, E-Mail, Internet, Electronic Medical Records (EMR)

SUMMARY OF KEY SKILLS

Administrative/Clerical

Efficiently operated a centrally located control center/nursing unit, provided administrative support

Coordinated scheduling of all patient activities, procedures and room transfers, coordinated details involved in patients’ admissions, discharges and completed all appropriate paperwork and arranged transport

Maintained accurate census information and recordkeeping

Accountable for performing various general office duties including filing, data entry, scheduled appointments, mail duties, operated telephone systems, greeted individuals in a timely manner

Handled requisitions of supplies and equipment, kept areas adequately supplied and orderly

Maintained a clean, safe and orderly work environment

Sales Assistant/Customer Service

Answered incoming calls and routed callers

Closed sales by converting customer to rent to own agreements, processed and verified customer applications information, processed payments/payment arrangements

Handled skip tracing to locate customers who did not pay their bills to arrange for the return of rental property

Program Manager

Supervised and directed staff on daily duties and procedures

Assisted with daily operation of day rehab programs and services

Development of Individual plans for consumers, held meetings with family members

EXPERIENCE

Veterans Administration Medical Center, Buffalo, New York (8/2020-6/2021)

Assistant Medical Secretary

Erie County Medical Center (ECMC), Buffalo, New York (4/2020-5/2020)

Administrative Control Clerk

McAuley Residence, Kenmore, New York (11/2018-4/2020)

Receptionist

Superior Temporary Agency-(Fiserv), Williamsville, New York (6/2017-4/2018)

Document Associate

Schofield Adult Day Health Care Program, Buffalo, New York (8/2013-6/2014)

Clerical Assistant

OTHER RELEVANT EXPERIENCE

Retail Assistance Center (RAC), Sales Assistant/Customer Service

People, Inc., Program Manager

EDUCATION

Erie Community College, Associates Degree-Criminal Justice and Liberal Arts/Social Sciences with Humanities

MILITARY

United States Navy, Honorable Discharge

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