Executive Assistant Customer Service
Resume:
Christa L. Brown
***************.**@*****.***
Costa Mesa, CA 92626
PROFESSIONAL SUMMARY:
Several years of combined retail, customer service, and executive assistance for CEOs/founders. Experienced with all Microsoft programs (including deck reconciliation), Apple/MacBook and Google suite programs. Detail-oriented and highly organized executive assistant well-versed in providing seamless support to C-level executives and above, as well as independently performing administrative, travel scheduling, and event planning responsibilities with effortless efficiency.
SKILLS & QUALIFICATIONS:
• Over 7 years of executive level administration and personal assistant experience
• Work effectively in a diverse team setting and fast-paced environment
• Great verbal and written communication skills
• Quick learner, organized, detail-oriented, and able to work effectively under minimal supervision
• Tech savvy, proficient with Microsoft Office Applications and Google suite PROFESSIONAL EXPERIENCE:
Madaluxe • Seal Beach, California
May 2023—July 2023
Executive Assistant to CEO
● Provided CEO & Executives with daily support including, but not limited to, scheduling & coordinating meetings, arrange travel, calendaring
● Coordinated regular meetings, including, but not limited to, scheduling, refreshments, and ensuring all necessary equipment is in place
● Maintained office supplies and placed orders as needed or requested. Monitored cost center allocation and prepared check requests
● Assisted with all HR team members with admin duties as requested. Experian • Costa Mesa, California
July 2022—October 2022 (contract)
Executive Assistant to 4 VPs
● Managed executive calendars, travel, projects, logistics reporting for key department initiatives and external affairs and customer meeting coordination for engineering teams
● Owned all planning and management of team events including key meetings such as All Hands, business reviews, new hire onboarding, etc.
● Anticipated the needs of executives as a trusted business partner to proactively manage daily activities
● Partnered with executives to drive leadership operational cadence within the org; draft agendas for standing meetings & manage follow ups
● Led ad-hoc projects across technical teams & executive leadership
● Managed relationships with landlord, current vendors, source new vendors as applicable for all office operations including coordination of services to maintain facilities
● Tracked inventory, access, expenses, and all onboarding/offboarding
● Maintained and verified budget expenses, reconcile invoices & authorize vendor payments Mozilla • Palo Alto, California
September 2019—January 2022 (contract)
Executive Assistant to CTO
● Provided executive level support to engineering team
● Planned and executed all travel arrangements, both internationally and domestically with multiple connect cities
● Heavy calendar management and expense reporting and tracking of all meeting agendas.
● Edited presentations for all meetings /speaking at large international conferences worldwide.
● Organized all events for the CIO including overseas and domestically. SkinSpirit • Palo Alto, California
February 2019—September 2019
Personal/ Executive Assistant to CEO
● Provided administrative support to CEO and executive leadership team at the company ● Acted as the point of contact between the executives and internal/external clients Screened telephone calls and handles or re-routes as appropriate
● Coordinated calendars for the executive team and department management
● Scheduled internal and external meetings, including conference calls and video conferences
● Organized, executed, and assisted with team events and activities
● Prepared travel, budgets and expense reporting
Compass • San Francisco, California
March 2018 – March 2019
Executive Assistant to CRO and President of West Coast
● Operated as the CRO and President’s main point of contact for all agents and staff members
● Responsible for CRO and President’s monthly, strategic travel plan across domestic/international markets and 30 offices
● Oversaw all aspects of CRO and President’s business development activity
● Drafted and edited CRO and President’s talking points for both internal and external speaking engagements
● Ensured CRO and President were debriefed weekly on all deliverables in progress by each of his seven direct reports and liaised between investors and executive leadership, overseeing all materials and communications
● Was responsible for CRO and President’s monthly expenses
● Managed all VP marketing and culture events, responsible for all marketing collateral and materials
Nike • Beaverton, Oregon
May 2015 - March 2018
Executive Assistant to Global VP of Nike WHQ
●Provided high-level daily administrative support to two Directors and one Principal in a fast paced environment (i.e. project management, task prioritization and execution, logistical planning, etc.)
● Scheduled and maintained high volume calendars and complex scheduling
● Acted as the liaison between executive and staff by monitoring all correspondence between executive and 9 other Nike Inc. VPs
● Developed and maintained alert systems for any upcoming deadlines on incoming requests, projects, and executive level meetings
● Participated in weekly Leadership Team meetings generating agenda and following up on action items, manage and track all travel, meeting, and conference expenses; working closely with finance and accounting department to ensure spending is aligned and within budget
● Arranged transportation, hospitality and technical support for board meetings with President of
[Nike Inc. including all coordination of travel accommodations (both domestic and international)
● Arranged and maintained sensitive documents in compliance with security procedures
● Prepared organization for all team building and off-site activities by collaborating with various event venues, hotels, transportation services, catering services, and prepared all agendas
● Created expense reports, budgets, and expense documentation/filing systems Stella Carakasi • Berkeley, California
January 2014 - May 2015
Personal/ Executive Assistant to the CEO
● Coordinated with senior merchants, sales representatives, logistics/warehouse, and accounting to prioritize, execute, and track Wholesale orders
● Gathered, analyzed and reported on category performance and volume trends on a weekly/ monthly basis (both online Shopify account and catalog orders)
● Maintained document filing retention and storage system with the highest regard for confidentiality, organization and timely retrieval of documents
● Partnered with accounting department to analyze and explain customer financials and invoicing on a daily basis for documentation and records
● Managed orders for major national clients from creation to completion. Monitored inbound shipments, facilitated returns, and updated replenishment orders
● Provided post-shipment support and issue resolution through analysis on shortages, overages, and other claims in a timely manner
● Analyzed sales on order and shipping status (% orders receiving, % allocation, shipped on time and complete)
EDUCATION:
Fashion Institute of Design & Merchandising, San Francisco, CA August 2009 - August 2011
Associate of Arts in Merchandise Marketing degree, Honor Roll Cum Laude
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