Customer Service Visual Merchandising

Annie Norton

Pueblo, CO · 719-***-**** · ad0ere@r.postjobfree.com

www.linkedin.com/in/annie-arnold-04382785

Work & Related Experience

CK Surgical LLC July 2020-September 2022

Receptionist

·Responsively handle an average of 30 daily phone inquiries, ensuring clear and concise communication with patients regarding essential documentation and payments for upcoming visits

·Schedule new and follow-up appointments with a frequency of approximately 20 times per day, employing analytical thinking to ascertain the surgeon's availability and the required duration for each appointment

·Create comprehensive patient records, meticulously organize, and systematically file around 50 patient charts on a daily basis

·Efficiently communicate with patients to provide information about the center's product offerings and facilitate the sale of approximately 7 products daily Zales Jewelers, Pueblo Mall August 1989-May 2020

Jewelry Consultant

·Manage the onboarding and training of new personnel, monitoring customer interactions, and providing constructive feedback to enhance employee proficiency in delivering superior customer service

·Welcome and assist customers in their jewelry selection, addressing repair and cleaning needs with the utmost courtesy and professionalism

·Skillfully guide customers in selecting products tailored to their specific requirements, consistently achieving an average of 25 daily sales

·Manage a high-volume company phone line, handling approximately 35 calls daily, and effectively communicate with customers regarding upcoming sales events and promotions

·Manage product logistics, overseeing the shipping and receiving processes with precision and efficiency

·Cultivate positive relationships with clientele, extending friendly, informed, and supportive customer service to an average of 55 guests daily, thereby fostering strong guest loyalty Skills

·Detailed customer service ·Time Management

·Pleasing visual merchandising ·Inventory procedures

·Efficient communication ·Upselling and cross-selling techniques

·Marketing ·Management skills

·Organized scheduling ·Critical thinking

·Problem solving ·Telephones

Education

East High School Graduated in 1985

High School Diploma

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