ERIC KATVALA

*** ***** ***** ** ****, Cartersville, GA 30121 · 404-***-****

ad0eq3@r.postjobfree.com

OBJECTIVE: To obtain a high-level Systems Administrator/Analysis, Network Services, Customer Support, Operating Systems, IT Security or Information Assurance position

EXPERIENCE

DATES FROM 23 DEC 2018 TO PRESENT, GS-2210-11, 40 HOURS/WEEK

IT SPECIALIST (SYSANALYSIS), 22 NAF, AFRC

• Serves as the Numbered Air Force (NAF) focal point for issues relating to information assurance and network security

• Provides technical guidance on the requirements, specifications, procurement and implementation of information technology and emerging technology

• Develops plans goals, objectives and milestones which have a critical effect on assigned systems

• Apprises Headquarters AFRC/A6 of emerging requirements and coordinates with HQ AFRC and other commands as necessary with respect to establishing hardware and software capabilities and services to be provided

• Responds to trouble reports by analyzing problems, providing solutions, and recommending actions necessary to avoid future difficulties such as enhancing, replacing or modifying existing programs or applications

• Makes recommendation on the modification of systems, applications, and process techniques, tactics, and procedures to meet mission objectives

• Develops local procedures and standards, gains leadership and HQ/A6 approval, and then employs them for users, support personnel, administrators and others

• Provides the NAF Commander with functional oversight over NAF systems with regular requirements to senior leadership

• Identifies problem areas as soon as possible to provide solutions to problems as early as possible to limit impacts on cost, schedule, performance and supportability

• Maintains an awareness of state-of-the-art technology through personal study, participations in meetings and conferences, attendance in classes and contacts with vendor, contractors, and automated data processing personnel in other commands

• SharePoint owner, updates pages & information, grants access to staff & external users

• Set up network profiles, security permissions, organizational accounts and file sharing systems

• Coached and trained end-users on functions, features and basic troubleshooting of software such as Microsoft Office 365, including the web version, and Microsoft OneDrive

• Controlled and managed a 33-line wireless network account, audiovisual equipment, laptops, thin clients (Virtual Machine Interface) and video conferencing equipment

• Used ticketing systems to manage, process, and track support actions, requests, and issues

• Resolved escalated issues by serving as subject matter expert on wide-ranging issues

• Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes

• Project manager for two Video Telecommunications Systems for upgrades, sourced out the equipment & ensured upgrades went smoothly

DATES FROM AUG 2011 – TO 22 DEC 2018, GS-2210-11, 40 HOURS/WEEK

COMMUNICATIONS SUPERINTENDENT, 459 ARW, JB Andrews, MD

• Subject matter expert on computer security network, systems and applications

• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary

• Manages, directs, schedules and coordinates system/network upgrades to ensure regulatory compliance

• Plan, coordinate, and implement network security measures to protect data, software, and hardware

• Consult with users, management, vendors, and technicians to assess computing needs and system requirements

• Supervises subordinates with plans and guidance regarding applicable Department of Defense and Air Force cyberspace operations directives, instructions, and policies

• Establishes policies and procedures for information systems protection and secure communications

• Technical Expert on Air Force defensive cyberspace operations directives, instructions, and policies.

• Develops & manages plans to integrate strategic, personnel and policy enforcement of information security and information assurance

• Develops goals and objectives to integrate cyberspace missions, technologies, manpower, and budgets with active-duty host 744th Communications Squadron on technical support and 844th Communications Squadron on program management programs to include program costs, schedule and performance

• Serves as Functional Systems Administrator, providing technical expertise on security aspects of authorization packages for networks, systems and software

• Researches and provides professional recommendations to system owners on corrections to current security plan to meet agency requirements

• Manages the network connectivity and infrastructure provided by the host base to the tenant unit

• Ensures that network software and subsystems are maintained at a current and optimum performance levels

• Analyses IT system development for risk tradeoff to the policies, process, models, assessments and standards

• Tracks and prioritizes customer network upgrades to maintain functional system efficiency

• Serves as the Information Assurance specialist, overseeing the documentation for Wing IT resources and the network

• Performs supervisory personnel management responsibilities for a small IT and administrative workforce

• Assigned as the Wing “Trusted Agent” for SIPR systems, configures workstations on AFRC SIPR domain, creates/administers user accounts & issues and tracks log-on tokens

• Grades and categories level of risk, compliance and assurance from mission and security perspectives

• Assesses the security posture of wing information systems and information, corrects problems found on-the-spot or research requirements, either software or hardware to be put in place to correct issues

• Works with the fellow agency, wing, and squadron program managers to track trends and identify possible problems

• Manages and coordinates guidance on hardware/software required to ensure systems and networks are in line with Air Force Instructions (AFI)

EDUCATION

ASSOCIATES IN ELECTRONIC SYSTEMS TECHNOLOGY, Community college of the Air Force

SKILLS

Operations Management

Hardware Patching & Updates

Microsoft Windows 10 & 11

Network Administration

Microsoft Server Administrator

Workstation Maintenance

New Technology Integration

IP Addressing and Subnetting

Virtual Machine Operation

Imaging systems

CompTIA Security+ Certification

Top Secret Security Clearance

Microsoft SharePoint

Microsoft Office 365

Problem-Solving Skills

Excellent Interpersonal Skills

Video Teleconferencing Support

Remote Conferencing Support

Parts Inventory Management

Project Management

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