NADJA SMITH

Jonesboro, AR ***** 870-***-**** ad0eo6@r.postjobfree.com

Professional Summary

Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of Poinsett County and Jonesboro,AR.

Skills

• Estimate generation

• Office installations

• Wireless communication installations

• Equipment upgrades

• Computer-aided dispatching

• Basic life support understanding

• Map reading skills

• Police and fire procedures

• Information intake

• Active listening skills

• Planning and Organization

• Cash register operations

• Cash drawer management

• Point of sale knowledge

• Bagging and packaging

Work History

Customer Care Representative Tier 3 – Social Media Zips Car Wash – Remote

• Assist customers with inquiries about their membership

• Manage customer memberships

• Respond to messages and comments on Social Media platforms

• Create work tickets to aide customers with their requests Risk Agent 05/2020 to 03/2021

TTEC – Jonesboro, AR

• Resolved caller issues quickly and thoroughly.

• Organized and coordinated meetings and conference calls with various individuals.

• Obtained client information by answering telephone calls.

• Assisted callers to achieve organizational goals. Telecommunications Specialist 08/2017 to 02/2020

Arkansas State University – Jonesboro, United States

• Read system maps and caller information, and documented all details in system.

• Completed appropriate forms and radio announcements for police department needs such as BOLO requests.

E911 Dispatcher 06/2015 to 08/2017

Poinsett County Sheriff's Office – Harrisburg, AR

• Answered calls from automatic routing system and took basic information from callers.

• Routed calls to police, fire and ambulance service to meet individual call needs.

• Completed appropriate forms and radio announcements for police department needs such as BOLO requests.

• Read system maps and caller information, and documented all details in system. Cashier 05/2014 to 06/2015

Harps – Jonesboro, AR

• Processed POS transactions, including checks, cash and credit purchases or refunds.

• Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.

• Operated cash register for cash, check and credit card transactions with 95% accuracy.

• Operated cash register for cash, check and credit card transactions with 96% accuracy. Education

High School Diploma 05/2010

Nettleton High School - Jonesboro, AR

Biology

Arkansas State University - State University, AR

References

Name: Annamarie Beltz

Position: Supervisor Team Lead

Company: TTEC

Contact: 512-***-****

Name: Roneisha Johnson

Position: Supervisor

Company: HealthSouth

Contact: 870-***-****

Name: Randy Martin

Position: Chief of Police

Company: Arkansas State University Police

Contact: 870-***-****

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