Resume

Information Technology Customer Service

Location:

Ermelo, Mpumalanga, South Africa

Posted:

October 16, 2023

Contact this candidate

Resume:

SADUMA BONGANI MZILENI

ERMELO,MPUMALANGA, ****

+277*-***-****

ad0en8@r.postjobfree.com

PROFESSIONAL SUMMARY

I am a customer focused and result oriented Team Leader who prioritizes contribution to company profits and image by improving team efficiency, qualitative and quantitative productivity. I ensure that high standards in terms of service delivery and customer service are achieved and possibly exceeded. I have vast experience and knowledge working in operations environment such as Information Technology, Banking, Transport and Warehousing sectors. I can quickly adapt and be productive to any new environment or challenge.

WORK EXPERIENCE

Functional Manager, 08/2013 - 08/2017

MassDiscounters Gauteng RDC (GAME), Gosforth Park, Germiston

Oversee all Operations and manage Junior Managers that fall under

Inventory Department.

Duties include enforcing adherence to standard operating procedures, policies, OHSA requirements with continuous Risk Assessment; Ensuring targets and deadlines are met timeously; Ensuring reports are printed, investigated and actioned accordingly; Drive qualitative and quantitative productivity; Manage, motivate, coach and develop team; Attend to HR and IR issues, score cards, checklist and senior management updates; Drive costs savings and labor standards.

Reason For Leaving: Explore New Challenges

Quality Controller Inbound, 10/2011 - 04/2012

UTI (LA Labor Consultants & Services), Rosslyn, Pretoria

Checking that all stock is received accurately and correctly as per paperwork from the warehouse; Ensuring that the stock is correctly packaged, processed, scanned and packed into their respective bins; Printing status reports and taking necessary action; Resolving queries in time; Assisting in staff training, team building and cost saving initiatives while ensuring maximum service delivery and customer service; Periodic stock take of staged stock at cages and bins.

Reason For Leaving: End of Contract

In-house Controller and Claims Supervisor, 09/2003 - 03/2011

Value Logistics, Elandsfontein, Germiston

Managing all staff and site operations at the client warehouse; Ensuring that OHSA and SOPs are always adhered to; Ensuring that the client/transporter service delivery levels are reached and possibly exceeded; Monitoring reports & liaising with other parties concerned to ensure that deliveries, returns and collections are done in time; Notifying the client of significant discrepancies, failed deliveries and obtaining authorizations for next desired action; Resolving internal and external queries; Control of costs while providing excellent customer service; Investigation of claims in order to resolve or if unresolved to ascertain and confirm liability between the customer, transporter and warehouse; Assisting in the training of drivers in regard to POD quality checking, obtaining valid and meaningful store endorsements and stock handling in order to avoid claims against the transporter; Third party billing and passing of credits where justified. Reason for Leaving: Career Development

Reason for Leaving: Career Development

IT Specialist, 05/1998 - 01/2000

IBM South Africa, Sandton, Germiston

Maintaining ATMs and OS/390 mainframe systems including installations.

Reason for Leaving: Position became redundant due to IBM losing a major contract.

Operations and Networks Officer, 03/1996 - 04/1998

Grinaker Computing Services, Bedford Gardens, Johannesburg

All UNIX mainframe operations as Root user and LAN/WAN basic maintenance.

Reason for Leaving: Career Development

Systems Controller, 01/1988 - 02/1996

Barclays Bank, Mbabane

Overseeing all operations and system developments in a centralized computer department of the bank.

Reason for Leaving: Relocation

Technical Assistant, 01/1987 - 12/1987

Usutu Pulp Company, Mbabane

Assisting chemical engineers in pulp quality research projects.

Reason for Leaving: Temporary Position

EDUCATION AND QUALIFICATIONS

W&R SETA, Johannesburg, 2016

NQF Level 04 - Wholesale and Retail Operations Supervision: Warehouse and Retail

The Pacific Institute, South Africa, 2014

Investment in Excellence (Emotional Intelligence)): Motivation and Empowerment

IBM South Africa, Pacific Institute, Rivonia, South Africa, 2000

Introduction to OS/390 Operating System OS/390 Installation MVS/E Fundamentals MVS Job Control Language SMP/ESA ICF Catalogs MVS VSAM and Access Method Service: Information Technology

National Data Systems (NCR), Johannesburg, South Africa, 1995

UNIX Fundamentals UNIX Administration: Computer Systems

University of eSwatini, Manzini, eSwatini, 1987

Bachelor of Science (BSc II): Physics and Chemistry Uncompleted due to fees

SKILLS

Computer Literacy

MS Office 2007 (Excel, Word, Outlook, PowerPoint)

SAP

Freightware

JD Edwards

E-Docs

My Business