Customer Service Project Management
Resume:
SAMYAH RICHARDSON
CONTACT:
ad0elg@r.postjobfree.com
PROFESSIONAL SUMMARY:
Adaptable Liberal Studies & Sports Management graduate with exceptional leadership experience in sales, customer service, and project management. Adept at leveraging data to inform strategic decisions and optimize performance. Strong communicator eager to foster collaborative and dynamic teams. Capable of working in a fast-paced and demanding environment with little to no oversight.
EXPERIENCE:
Management Trainee Enterprise Holdings Chesapeake, VA Aug 2022—Present
Manage employee performance through coaching, goal-setting conferences, and providing daily direction to 3 employees during 2 separate shifts
Collaborate with managers to train and develop new and existing employees
Facilitate team-building activities to create a collaborative work environment, boost morale, and maintain mutual trust
Handle approximately 100+ inbound calls daily during peak season resolving client issues promptly and effectively resulting in positive customer experiences and branch reviews
Organize employee schedules, team logistics, marketing/promotional efforts, and handle administrative tasks
Key Accomplishment:
oSelected to manage special project to help plan technical/fundamental stations for youth softball and basketball camps
EDUCATION:
Bachelor of Arts in Liberal Studies Sports Management Minor May 2022
Hampton University
Key accomplishments: 5x Dean’s List recipient
Relevant Coursework:
oCurrent Issues in Sports Management; Government Agencies/Sports Law; Sports Marketing; Sports Public Relations & Promotion
Extracurricular Activities: Softball Team Member 2019-2022
SKILLS:
Team collaboration & leadership
Manager coaching & development
Strong interpersonal & communication skills
Project management & time management
CPR & First Aid Certified
Excellent customer service
Strong logistics & problem-solving skills
Sales strategies & techniques
Proficient Microsoft Office skills
Administrative tasks & data entry
VOLUNTEER EXPERIENCE:
Hampton Humane Society Oct 2018—Dec 2022
Food Bank Oct 2018—Dec 2022
Contact this candidate