Customer Service Data Entry
Resume:
Bridgette King **** North Harlem
Chicago, Illinois
************@*****.***
EXPERIENCE
ComPsych Guidance Resources, Chicago, Illinois — FMLA Leave Specialist/Projects Team Expert
November 2018 - January 2023
● Administer FMLA and other company time-off programs as assigned in accordance with internal policy and applicable laws.
● Works in a high-productivity inbound call center assisting 49 or more employees with their Human Resource needs.
● Oversees the return-to-work process for employees returning from FMLA, ADA, workers’ compensation and other leaves.
● Responsible for processing leaves that employees initiate via the website.
● Assist with training new hires.
● Performs other duties as assigned.
SACC, Chicago, Illinois — Energy Service Technician July 2007 - September 2018
● Processed 80-100 applications for Low Income Home Energy Assistance Program (LIHEAP) per day.
● Conducted initial benefit eligibility interview with clients.
● Handled sensitive documentation, weekly intake reports, maintained clients records and prepared for shipping.
● Maintained the employee database and processed payroll.
● Conducted training for new hires.
West Suburban Medical Center, Oak Park, Illinois — Polysomnographic Technologist
February 2005 - March 2007
● Independently prepared 2 patients per night applying electrodes to the scalp using the 10-20 system to monitor brain activity and other sensors to monitor eye movements, limb movements, breathing patterns, heart rhythms and oxygen saturation.
● Administered oxygen and CPAP/BiPAP treatments when necessary.
● Monitored patients for various sleep disorders such as obstructive sleep apnea, delayed sleep phase disorder and sleep related hypoxemia disorder.
● Documented patients' activity during sleep study. SKILLS
● Microsoft Office
● Detail Oriented
● Self-Motivated
● Courteous demeanor
● Adaptive team player
● Problem-Solving
abilities
● Performed analysis of polysomnogram.
EDUCATION
Samland Technical Institute, Chicago, Illinois — Certificate September 2007 - March 2008
Certified Nursing Assistant
Christ Sleep Disorders Center, Oak Lawn, Illinois — Diploma July 2004- October 2004
Polysomnographic Technologist
Medical Careers Institute, Chicago, Illinois - Diploma January 2001 - May 2002
EEG/Polysomnography
College of Office Technology, Chicago, Illinois-Diploma February 1997 - March 1998
Microcomputer Specialist
Coursera, Online
December 2022- Present
Meta Social Media Marketing
.
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