Customer Service Operations Manager

918-***-**** ********@*****.***

NEITA LAZOSKY

CUSTOMER SERVICE AGENT

PROFILE

Experienced Customer

Service Specialist with

over 14 years in the

restaurant industry.

Proven team leader and

trainer, exemplifying

dedication, loyalty, and

dependability. Known for

effective communication,

multitasking, and

ensuring exceptional

dining experiences for

every customer.

SOCIAL

EXPERIENCE

OAK TREE PRODUCE 2023-PRESENT

OPERATIONS MANAGER - CATOOSA, OK

• Managed warehouse operations, overseeing the efficient receipt, storage, and dispatch of produce items.

• Spearheaded retail operations, curating visually appealing displays that showcased the freshness and diversity of our produce.

• Implemented rigorous quality control measures to ensure the freshness and integrity of all incoming and outgoing products.

• Provided an exceptional customer experience by engaging with patrons, offering insights into produce origins, uses, and recommendations. BRAMBLE BREAKFAST BAR & GRILL 2022-2023

SHIFT MANAGER - BROKEN ARROW, OK

• Utilized strong communication skills to interact effectively with customers, ensuring their needs were met and exceeded.

• Expertly handled multitasking in a fast-paced restaurant environment, addressing various responsibilities including order processing, payment transactions, and customer inquiries.

• Demonstrated exceptional dependability by volunteering for extra shifts and providing backup support during staffing shortages, ensuring seamless restaurant operations.

• Consistently provided exceptional dining experiences, enhancing the restaurant’s reputation for satisfaction.

LOS CABOS MEXICAN BAR & CANTINA 2013-2021

SERVER/STAFF TRAINER - BROKEN ARROW, OK

• Played a pivotal role in staff training, guiding new servers to uphold the establishment’s service standards and ensuring a seamless onboarding process..

• Successfully facilitated server training sessions, emphasizing efficient order processing, menu knowledge, and customer engagement strategies.

• Maintained a welcoming atmosphere, fostering positive interactions with customers to create a memorable and enjoyable dining experience.

• Adapted quickly to dynamic shifts in customer flow, ensuring smooth operations during peak hours and special events.

• Proactively addressed customer feedback, resolving issues promptly and maintaining a high level of customer service.

Neita Lazosky

@nlazosky

@glamazon.fitness

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