Collections Specialist Customer Service

RP Rose Perez

Tustin, CA ***** 714-***-****, 714-***-****

*********@*****.***

PROFESSIONAL

SUMMARY

Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.

SKILLS Process Optimization

Scripted Conversations

Credit and Collections

Goals and Performance

Billing Practices

Team Oriented

Records Management

WORK HISTORY COLLECTIONS RECOVERY SPECIALIST 11/2007 to 10/2023 CPS Irvine

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Negotiated to collect balance in full.

Processed payments and applied to customer balances. Worked in call center environment handling manual and automatically dialed outbound calls.

Achieved performance goals on consistent basis.

Maintained high volume of calls and met demands of busy and productive group.

Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes. Researched accounts and completed due diligence to resolve collection problems.

Counseled debtors on payment options and arranged installment agreements.

Used skip tracing and other techniques to locate debtors. Used probing techniques to determine debtors' reasons for delinquency. Worked closely with repossession agents to coordinate activities. Identified best-known address to locate client's collateral or customer. SENIOR COLLECTIONS SPECIALIST 01/2002 to 07/2007

Triad Financial Services Inc. Huntington Beach, CA Used skip tracing and other techniques to locate debtors. Negotiated to collect balance in full.

Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes. Trained new team members on scripts, company services, and collection strategies.

Responded to customer calls swiftly to resolve issues and answer questions.

Built relationships with clients using active listening and issue resolution to provide excellent service.

Assisted patients with understanding personalized insurance coverage and benefits.

EDUCATION Bachelor of Science Accounting And Business Management University of Guadalajara, Guadalara Jalisco Mexico LANGUAGES Spanish

Full Professional

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