LaToya Albert

Lancaster, CA *****

ad0e6d@r.postjobfree.com

661-***-****

Experienced, dedicated and ambitious hard worker with the ability to multitask. I am efficient with leadership skills and looking to progress in a company with advancement opportunities. Authorized to work in the US for any employer

Work Experience

Sales Associate Intimate Specialist

Macy's, Inc - Palmdale, CA

September 2014 to July 2020

Controlled Intimate and fragrance departments on sales. Replenishment & inventory on merchandise & products. Oversee training with new employees, supervise Teamsters & organize monthly events (i.e. Breast Cancer, Fit for the Cure, or special in store events & seasonal displays). Managed phone orders/ payments and in store sales.

Customer Service Representative

Bank of America - Lancaster, CA

September 2010 to September 2014

formerly Countrywide Home Loan)

Duties: Financial Solutions for customer's transactions, establish defaults & create promise to pay agreements, collect payments dealing with outstanding fees and corporate advances. Implemented telephone assistance with inquiries in a high volume call center. Customer Service Representative

Gross National Product - Woodland Hills, CA

September 2009 to September 2010

Responsible for inventory/orders/distributions/pick-ups & quality assurance. Coordinate daily deliveries based upon customer schedules and delivery times. Verify tracking status and close out final sales. Maintain healthy communication skills to execute all calls in sustaining a satisfying Customer Service experience.

Customer Service Representative

Right Side Up - Van Nuys, CA

September 2007 to September 2009

Execute sales, maintain merchandise, locate stock for inquiries, and obtain new products offered by merchants. Incorporated clerical duties to maintain an office with high volume of calls. Assistant Manager

Creative Catering - Los Angeles, CA

September 2004 to September 2007

Supervise six employees at a time in creative Food Preparation, Customer Service & Sales. Organize/ maintain store to ensure a safe working environment and handle products in accordance to Safety & Sanitation Requirements. Obtain inventory of food, kitchen equipment and cooking supplies. Provide proper food storage and preparation for customer inquiries. Education

High school diploma or GED in Early Childhood Development North Valley Occupational Center - Mission Hills, CA 1995 to 1997

James Monroe High School - North Hills, CA

1995

Skills

• Microsoft Office

• Microsoft Word

• Quality Assurance

Contact this candidate