Service Representative Customer

Devon Cross

Uber Partner Drivers – Phoenix, AZ May 2018 – Present

Customer Service Representative/Driver

Pick up clients and make sure their trips are safe

Face to face customer service

Track pickups and drop off

Greet many people etc

CVS – Phoenix, AZ January 2020 – May 2020

Customer Service Representative

Took enrollments

Processed refills

Shipped out refills

Transferred calls

Processed payments

Target.com – Tempe, AZ September 2019 – January 2020

Customer Service Representative

Worked in a call center environment handling a high volume of inbound/outbound calls,

Answered customer calls and actively listened to identify their issues.

Built customer relationships, earning their loyalty and trust.

Troubleshot problems and resolved a range of customer issues from device, to billing, to service concerns.

Sprint Safe Desk – Tempe, AZ May 2019 – September 2019

Customer Account Specialist (Contract through Convergys)

Take inbound calls

Upselling plans and devices

Save customers from port-outs

Transfers to other departments

Nike.com 24-7 intouch – Mesa, AZ September 2018 – April 2019

Customer Service Representative

Take inbound call/Outbound (75+)

Data entry

Place order /debit card transactions

Internet

Shipping orders/Track orders

Verify Customers

One Call resolutions

FiServ - Phoenix, AZ April 2015 – August 2015

Customer Service Representative (Contract with inSync Staffing)

•Research customer inquiries using company resources.

•Detect fraud

•Use computer system to track information, answer questions and handle product orders

•Maintained positive customer relations.

•Promoted products and services to help customers

ECS – Phoenix, AZ July 2014 – January 2015

Quality assurance Customer Service (Contract through QA1)

•Check dates for accuracy

•Provided Audits

•Spoke with clients about products

•Shipping & Receiving

JanPro Janitorial – Chicago, IL May 2013 – March 2014

Crew Supervisor

•Maintained Equipment

•Light Plumbing

•Drywall Application

•Safety Procedures

Department of Human Services – Chicago, IL April 2012 – June 2013

Personal Assistant

•Help clients on a day to day basis

•Provide support to clients when needed

•Handle tough situations daily

Green Mountain Energy – Chicago, IL June 2010 – January 2012

Customer Service

•Shipping & Receiving

•Material Handler

•Spoke with customers

•Loading & Unloading

EDUCATION

Downey High School

High School Diploma

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