Continuous Improvement Customer Service
Resume:
A committed college graduate and a Board passer, year 2023, with a passion of
learning and development. Eager to strengthen education and learning to support the growth and success of a high-performing organization. Strong track record of setting effective goals and achievements. Committed to continuous improvement and success.
ad0e2t@r.postjobfree.com
Calauan, Laguna
Bachelor of Science in Psychology
Laguna State Polytechnic
University
San Pablo City, Laguna
Dean’s Lister for eight semesters
2018 - 2022
Psychology
Microsoft Office
Organization
Creativity
Communication
Time management
Adaptability
Collaboration
R U F F A J O I C E I . M A G A L I N G
Registered Psychometrician
PROFILE SUMMARY
EDUCATION
Senior High Completer
Dayap National Integrated High School
Calauan, Laguna
Achiever for four semesters
2016 - 2018
Junior High Completer
Dayap National High School
Calauan, Laguna
Achiever for four academic years
2012 - 2016
Primary Education
Prinza Elementary School
Calauan, Laguna
Achiever for six academic years
Graduated as Salutatorian
2006 - 2012
SKILLS
Teamwork
Conflict management
Active listening
Emotional intelligence
Research
Attention to detail
Problem-solving
Customer service
FREELANCE EXPERIENCE
New Media Services
Makati City
Work from home
Successfully completed chat moderator trainee
coursework
Learned to properly handle client and inquiries
according to company protocols
Launched chat moderation campaigns to improve
customer satisfaction and the company reputation
Chat moderator (Dec. 2021 - Jan. 2022)
Proofreader (Jan. 2021 - Jul. 2021)
Freelancer
Contacted by people through email
Met all deadlines for proofreading projects
Ensured correctness, clarity, and consistency of
documents before they were published
Identified and corrected any errors in the text,
grammar, punctuation, and spelling
Reviewed layout of content in documents to ensure
professional quality
Verified that all text in documents adhered to the style guide
Transcriptionist (Sept. 2020 - Dec. 2020)
TranscriptionStaff.com
Freelancer
Accurately transcribed audio and video dictations
Converted audio recordings into digital formats to be utilized
Ensured accuracy of all data entered into the system Created detailed notes to be shared
I NTERNSHIP
Revived and Redeem Recovery Treatment Rehabilitation Center Dons Farm, Halang, Amadeo, Cavite
Aug. 2021 - Sept. 2021
Interventions/Treatment Recommendations
Case Analysis
Mental Status Examination
Psychological Report
Projective Tests
Clinical Interview
Industrial Psychology
Ion Gaisha-Kabushiki Company
Japan
May 2022 - Jun. 2022
Recruitment and Selection
Job Analysis
Employee Relations
Training and Development
Employee Motivation, Reward Management, and Compensation and Benefits Job Interview
Clinical Psychology
Educational Psychology
Indang Christian Academy
Alulod, Indang, Cavite
Apr. 2022 - May 2022
Basic Counselling Skills Training
Guidance Program
Developmental Profile 4
L I CENSE, CERTIFICATES, AND ACHIEVEMENTS
Professional License and Certification
Professional Regulation and Commission
Board Licensure Examination for Psychometrician (BLEP) Sept. 2023 - Mar. 2026
Human Resource Policies and Organization Structure Alison Certificate
October 2023
International and Strategic Human Resource Management Alison Certificate
October 2023
Microsoft Office 2010
Alison Certificate
October 2023
Course Completion in Introduction to HR Management and Strategy UpGrad Certificate
October 2023 Educational Psychology Internship
Certificate of Completion
May 2022
Clinical Psychology Internship
Certificate of Completion
September 2021
Computer Literacy Training Program
Unitech Educational Program Corporation
Certificate of Completion
July 2013
Contact this candidate