Project Manager Software Systems
Resume:
CYNTHIA AGUILAR
West New York, NJ 07093
*****************@*****.***
PROFESSIONAL SUMMARY
High energy professional with experience managing, and implementing healthcare information, Electronic Medical Record (EMR) and Managed Long Term Care(MLTC) systems. Expert in gathering, analyzing and defining business and functional requirements. Creating trend charts, process-mapping initiatives, designing/re-engineering processes, workflows and technology solutions for healthcare systems and networks. Proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, margins and workplace productivity. Conduct classroom/ individual training on product/software. Subject matter expert in eCW, Allscripts & Care Compass.
EXPERTISE HIGHLIGHTS
10+ yrs experience w EMR development
Network & Systems Administration
Data/Business/Systems Analysis
Data Flow & Process Mapping
Major Software/Systems Implementations
Systems Security & Disaster Recovery Planning
Testing/Scripting/Documentation
Strong interpersonal / leadership skills
WORK EXPERIENCE
Insight Management, Tarrytown, NY
EMR Trainer and PCMH Certification Implementation Specialist, NY Tri State 11/2016- present
Travel to different Medical Offices within the NY Tri state areas to provide EMR training and assist w PCMH Certification implementation and training. Work side by side with the providers, nurses, OM and MAs during implementation and training on different platforms like eCW, Allscripts or Practice fusion. PCMH Certification sustainability and full EMR integration. Maintain communication with the facility and the project manager for superb customer service. Served as a troubleshooter and problem solver during the implementation process. Assist in running and auto scheduling weekly, monthly, quarterly reporting.
PTHomecare/Integra, Brooklyn, NY
Corporate Trainer, Bayside & Brooklyn 8/2013- 7/2016
Assist in the startup of Managed Long Term Care (MLTC) LOB and FIDA interview and reviews as the system support specialist and subject matter expert. Followed all CMS standards and DOH regulations state guidelines to ensure proper reporting. Create and communicate weekly, monthly, and other required status reporting to project stakeholders, sponsors, and IT Program Management Office Assigned to Integra Managed Long Term Care (MLTC), Fully Integrated Dual Advantage (FIDA) Plan and the Medicare Advantage Program during the initial implementation, installation, and training phase. Responsibilities include Care Plans, Assessments and Progress Notes templates for ease of documentation and compliance. Ensure software training to Directors, Assessment RN, Care Managers, Service Coordinators, Member Service Representative, Entitlement Specialists and Administrators applicable to their roles and their responsibilities. Analyze and restructure workflows on several platforms including Relay (McKesson) and Homecare (Allscript) to ensure they met state regulations and compliance. Onsite and Oncall support of software and hardware with ability to troubleshoot all Web-based Programs. Provides clinical help-desk support for field staff. Primary point of contact for upgrades, implementation of new products and setting up of state mandated reporting to be available monthly, quarterly, or annually. Provide support for phone issues i.e. extension assignment, static, no dial tone, ACD problems, recording problems, and voicemails.
Allscripts, Raleigh, North Carolina
Implementation Consultant, National 06/10- 8/2013
Provided EMR training to clinicians. Analyzed and restructured work flows. Coordinated with 3rd-party vendors, like out sourced PM billing. Designed, implemented, and tested all Allscript products and conversions. Served as a troubleshooter and problem solver during the implementation process. Worked side by side during implementation, training, and go-live. Remained accessible to client remotely for back-up and upgrades. Provided excellent customer service. Specialized in Meaningful Use and e-Rx Incentive programs.
Humana Insurance Inc. Cincinnati, Ohio
Bilingual Insurance Claims Rep. 7/2005- 10/2009
Responsibilities included providing excellent customer service to providers, members, and other physician groups. Checked to ensure that appropriate changes were made to resolve customer’s problems. Managed Medicare and Medicaid claim edits to completion. Structured contract forms, prepare change of address records, and issue service discontinuance orders, using Medisoft-V10 (McKesson). Conferred with members by telephone, mail or email in order to provide information about products that detailed coverage or claim information. Communicated with members to notify them of claim investigation results and any planned adjustment.
Education
Felican University, Lodi, New Jersey –BA Organizational Management / Marketing
Skills
MS: Word, Excel, and Outlook, EMR MHS, SRS, Power point, Vizio, Sigmacare, Care Compass, Allscripts, MCO, EPIC, Medisoft, Track-it, Taske, Practice Fusion, EPIC, eCW, MedGen,
LANGUAGES
Bilingual Spanish – Fluent
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