Security Officer Customer Service

Scott R Smrstik

*** ***** ******, *******, ******** 49424

708-***-**** **********@*****.***

PROFILE

Seasoned sales professional with excellent financial skills. Big-picture, proactive thinker with keen ability to foresee rewarding and lucrative business opportunities. Able to efficiently identify opportunities for company growth and implement innovative techniques for tangible, effective results. Additional skills include experience as a uniformed security officer.

SUMMARY

A concise, articulate communicator with exceptional presentation skills; able to persuasively convey benefits of products and services. Effectively interface with diverse individuals at all corporate levels. Establish lasting rapport; cultivate productive working relationships with clients and colleagues. PROFESSIONAL EXPERIENCE

DK Security Company

01/30/2023-10/10/2023

Security Officer

● Responsibilities included observing and reporting of activities at an assigned client site, ensuring the safety and security of clients and their property.

● Frequent patrols during shifts at sites to locate possible anomalies surround said property. This patrol included walking, climbing stairs, uneven terrain.

● Possessing excellent customer service skills which were employed during shifts assigned by DK Security to engage with client employee base or customers that need help. LOWE'S HOME IMPROVEMENT CENTER

7/23/2021-01/10/2023

Customer Service Associate

● Responsibilities include locating customers in store and determining customer's needs through discussion.

● Using probative questions, determine how customer needs were met.

● General upkeep of Millwork department to make certain that department was thoroughly cleaned and well stocked PERRIGO INC, HOLLAND MI

9/24/2018-10/23/2019

Lead Relief Manager

● Responsible for production of medication that is distributed to retailers that ultimately will be purchased by consumers.

● Products included are cold medications, laxitives as well as a variety of other “over the counter” self-care products.

● Responsible for smooth, rapid packaging of products through insurance of smooth line performance.

● Responsible for troubleshooting of various stations on the production line as well as “line down” procedures.

● Oversaw and trained new and current employees to ensure proper compliance of procedures and knowledge of auditing actions.

● Ultimately responsible for completion of hourly audits of products and challenges to line equipment to ensure Perrigo’s high standards are met.

LG CHEM, HOLLAND MI

02/26/2018-08/02/2018

Technical Operator

● Employed in solvent recovery process department.

● Duties included monitoring absorption and distillation recovery systems to ensure proper recycling of N METHYL PRILOLIDONE,(NMP).

● Directly involved in any and all types of trouble shooting in the system.

● Worked with a number of daily reports to keep adequate track of accurate running of both absorption and purification systems.

ADIENT CORP (formerly JOHNSON CONTROLS), HOLLAND MI 2016-02/2018

Team Lead

● Performed duties on final assembly line including final assembly of automobile seat frames for Ford, Chevrolet, Honda and Dodge.

● Team Lead member involved in ‘End of Shift’ duties, including cleaning, filling parts for next shift to work with. DIALOUGE DIRECT, HOLLAND MI

2014-2016

Customer Service Representative

● Responsible for answering Blue Care Network insurance member questions

● Deescalating distressed members calls and finding solutions for their insurance related policy questions as well as using resources to find BCN members information to their issues

● Computer documentation of each call with member is required. Documentation must be in clear and concise format

ARTISAN MEDICAL DISPLAYS, ZEELAND, MICHIGAN

2012-2014

Business Development Manager

● Target and develop new, key business relationships with Medical Device Companies; selling both clear acrylic models and soft tissue trainers.

● Maintain and grow existing relationships with medical firms such as Zimmer, Medtronic, and Stryker M&M DIRECT COMMUNICATIONS, HOLLAND, MICHIGAN 2009-2012 Sales Manager

● Integral part in developing target- marketing initiatives to ensure highly productive sales generation in a saturated, competitive market place.

● Continually doubled quarterly figures through aggressive sales tactics and calculated plan objectives.

● Diligently managed large volumes of customer accounts while attending to the supervision of 10 sales associates.

● Conducted sales presentations for potential and existing customers including proposals, new product offers, and quality/reliability of service

EDUCATION

SOUTH SUBURBAN COLLEGE, HARVEY, ILLINOIS

Course work in Business and Communications.

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