ASHLEY MORGAN

Lancaster, CA, *****, US

+1-661-***-****

ad0dxq@r.postjobfree.com

Work Experience

Jan, 2001 - Jul, 2002

Customer Service Representative (Office and Administrative Support), AppleOne

Identified potential problems in compliance and initiated corrective actions

Met or exceeded service and quality standards every review period

Resolve client delays, questions, and concerns

Maintain full knowledge of all products and accounts Utilize superior multitasking skills to simultaneously employ numerous resources to research and resolve customer issues Aug, 2002 - Aug, 2003

Customer Service Representative (Office and Administrative Support), Kelly Services, Inc.

Keep people accurately informed and up to date

Using call recording software system

Encourage open and honest feedback

Perform other related duties, tasks and responsibilities Develop confidence and strong corporate image with the caller

Specify and/or accommodate special order or customer requirements and honor contractual agreements

Communicating in a professional, compelling, and articulate manner of speech, writing and formal presentation

Oct, 2003 - Oct, 2004

Customer Service Representative (Sales and Related), Blockbuster LLC

Informing customers of programs and other store promotions Became the Goto person for movie selections and

recommendations by customers

Run cash register as well as meeting sales goals set out each month

Promote currently marketed product to customer and ensure store revenue

Performed hand overs ready for the busier evening shift Maintained that the store remained clean during business hours

Create new accounts and upgrade existing accounts

Solving customer queries and maintaining customer loyalty providing an efficient service

Managing the cashiers, membership verification, special orders, daily record keeping, ordering store supplies, store maintenance issues, inventory control, managing financial results

Completed store inventories on a regular basis

Operate a cash register, Answer customers' questions Engage customers in conversation about products that Blockbuster offer both in and out of the store

Education

Waynesville High School, High School in General Studies Lincoln University, General Studies