Terrance Aquino

Jacksonville, FL, ***** 904-***-****

ad0dx0@r.postjobfree.com

Growth-ministered professional working on a degree part-time in IT. Detail-oriented and a calculated thinker dedicated to cloud deployment and cloud engineering. Great communicator, organizer, and problem-solver.

EXPERIENCE

Intern Aug 2023 - Current

Year Up, Jacksonville, FL

● Assist with software installation and updates: Help install and update software on company computers and devices.

● Provide technical support: Respond to help desk tickets and assist employees with technical issues.

● Prepared comprehensive IT policies and procedures to ensure operational best practices

Teacher’s Assistant April 2022 – July 2023

Generation USA, Jacksonville, FL

● Delegate tasks and lessons after creating a curriculum with fellow instructors

● Assist students with assignments or difficult concepts involving AWS/Cloud development

● Using a variety of instructional and assessment strategies, as directed by the Teacher, to meet individual student needs

IT Support Specialist June 2022 – Dec 2022

Inspiroz, Jacksonville, FL

● Prioritize tickets and be able to properly access the situation and designate proper solutions to the ticket

● Monitoring hardware, software, and system performance metrics.

● Documenting processes and performing diagnostic tests. AWS Cloud Practitioner Apprentice April 2022 – June 2022 New Apprenticeship, Jacksonville, FL

● Debug existing software and correct defects to ensure the that the EC2 instances function properly

● Assist in seamless information migration to cloud platform

● Provide recommendations for improving documentation and software development process for the effective use of cloud computing and cloud storage. Develop simple data queries for existing or proposed databases or data repositories. Collections Specialist II Nov 2020 - Feb 2022

FIS, Jacksonville, FL

● Responsible for account research, including skip tracing, through the use of online credit bureaus

● Ability to follow call flow and handle procedures while adapting to conversations using phone skills and techniques learned during training

● Adhered to all departmental procedures and Fair Debt Collection Practices Act (FDCPA) Sanitation Specialist/Cashier April 2020 - Nov 2020 Publix, Jacksonville, FL

● Provided premier customer service, including greeting customers and answering their questions.

● Weighed and scans products.

● Accepted payment and provided change when appropriate.

● Handled cash and other forms of tender accurately Intern May 2019 - July 2019

Cultural Group of Jacksonville, Jacksonville, FL

● Performed clerical duties, took memos, maintained files, and organized documents; photocopied, faxed, etc. as needed

● Assisted in preparing information and researched materials; created and maintained PowerPoint presentations

● Took notes and memos during meetings; type documents, drafts, and reports; sort and manage files

Library Assistant Jan 2019 - May 2019

Mayville state University, Mayville, ND

● Provided assistance to patrons in regards to the library's computer system and gave instructions for logging onto the Internet.

● Developed a strong understanding of cataloging books and other materials through various methods.

● Delivered accurate recordkeeping for all library inventory, including periodicals and books.

Usher Feb 2017 - July 2018

Regal Avenues 4DX and RPX, Jacksonville, FL

● Provided knowledgeable service and greeted all customers with a smile and friendly demeanor.

● Determined authenticity and applicability of presented tickets.

● Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.

● Directed guests to correct location by documented ticket seats and answered questions about facility amenities.

EDUCATION

Feb 2022 – April 2022

Generation USA, Jacksonville, FL

AWS Cloud Practitioner Training

Webber International University, Babson Park Aug 2019 - May 2023 Psychology

Florida State College of Jacksonville 2024 (Expected) Information Technology

LICENSES & CERTIFICATIONS

SalesForce Representative 2022

Coursera

AWS Cloud Practitioner 2022

AMAZON

LPI Linux Essentials 2022

A CLOUD GURU

DevOps Essentials 2022

A CLOUD GURU

AWS Cloud Practitioner Essentials (CLF-CO1) 2022

A CLOUD GURU

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