Kelly M. Wong

** *. ********** **.

Macungie, PA. 18062

610-***-****

ad0dsa@r.postjobfree.com

Professional Experience:

SeniorLIFE Lehigh Valley, Bethlehem, PA. April 2020 - September 2023

Program Director at a Senior Health and Wellness Center (PACE program)

●Program Director/Operations Director for over 325 Participants and over 55 staff members for a 24/7 operational facility.

●Coordinates all daily functions within the facility, creating smooth daily program functioning, while adhering to state and federal regulations.

●Supervises all PTs, PTAs, OTs, COTAs, SLPs, RDs, MSWs, RNs, Department Managers, Dietary and Environmental staff, Activities Coordinator, Administrative staff, home care aides and center aides.

●Completes on-boarding of new staff members, disciplinary actions and education of current staff.

●Conducts daily audits for compliance and works directly with the Quality Assurance and Improvement Officer to ensure quality of care and compliance.

●Manage and leads daily Interdisciplinary Team meetings to ensure care of Participants are being met.

●Schedules and mediates 6 month assessments for all disciplines on all Participants, and additional assessments as needed for Participants with changes.

●Facilitates all new Enrollees from start to finish of enrollment process, through care planning and ensuring care plans are being met.

●Personally completes all annual recertifications and care plan renewals.

●Attends and coerces with Quarterly CMS adherence and phone calls/In-person auditing visits.

Worthington Home Care Agency, Collegeville, PA Oct. 2016 – Jan. 2020

Director of Care Management

●Worked in conjunction with Humana Medicare.

●Completed comprehensive assessments on site with member, collecting information from them including:

Demographics, medical history, current diagnosis, medications, psycho-social, financials, & religion

●Created Care Plans and assisted members in achieving their goals.

●Served as a healthcare Navigator and advocated for each member.

●Scheduled Dr. Appointments with the members if they hadn’t done so.

●Coordinated in-home services skilled services & outpatient therapies.

●Completed medication reconciliations with Humana Pharmacist post hospitalization.

●Provided and coordinated Humana resources & community resources.

●Facilitated process for Medicaid & Waiver programs.

●Educated members & their families with current medical conditions, signs and symptoms, proper medication administration, safety precautions (DME products).

Phoebe At-Home Services, Allentown, PA May 2010 – Aug. 2016

Geriatric Care Manager

●Personally assessed and evaluated the needs of our geriatric population.

●Created individualized Care Plans from the assessments, in order to meet client’s needs and help them age in place.

●Established and maintained favorable business relationships with subcontractors, to ensure quality service to clients and the growth of the program.

●Created contracts and facilitated a joint venture with Phoebe Ministries.

●Responsible for ensuring that contract agreements, policies and procedures are adhered to by subcontractors.

●Prepared for and adhered to DOH inspections.

●Educated the public and businesses of elder care issues and needs.

●Facilitated Alzheimer’s support groups.

●Planned promotional and marketing events.

●Marketed the Phoebe At-Home Services program to the community, both in the private and public sectors.

Additional areas of expertise include:

●Memory Care/Dementia programming and education.

●Traumatic Brain Injury programming and education.

●CCRCs, and individual PCFs and ALFs

Education:

AFA Qualified Dementia Care Provider - As of May 2014

Care Manager Certification, CMC (NACCM) - As of November 2013

The Pennsylvania State University, State College, PA - BS in Health Policy and Administration - 1999 Graduate

References:

Available upon request.

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