Warehouse Management Customer Service
Resume:
SKILLS
UPSELLING
SUPERVISORY SKILLS
FOOD SAFETY AND HYGIENE
TEAM LEADERSHIP
CUSTOMER SERVICE
WAREHOUSE MANAGEMENT SYSTEMS
INVENTORY MANAGEMENT
RESTAURANT MANAGEMENT
****************@*****.***
AL RIGGA, DEIRA, DUBAI
OBJECTIVE
To join an organization to fully utilized
my training and skills, while making
utmost contribution in the success of
the company.
EDUCATION
Bulacnin National High School
Batangas, Philippines
1999-2000
TRAININGS
TSI Quality Service Person-in-Charge
Level 2
Dubai, UAE
Validity : March 20, 2016 – March 29, 2021
Certificate Number : TSI-QS-PIC-
PL205358
Barista Training
Lavazza Expression
Dubai, UAE January 2016
JHERVIE CORTEZANO
Bartender
PROFESSIONAL EXPERIENCE
MIYA BISTRO RESTAURANT LLC – BARTENDER
March 2023 up to present
As a bartender my core responsibility is to ensure alcohol and other beverages are as per the company’s SLA. Preparing alcoholic and non-alcoholic beverages for the bar.
THE ROSE AND CROWN HEAD WAITER / BARTENDER
January 2020 – October 2022
As a bar waiter, my responsibilities are to ensure all guests are served as per the Bar’s highest standards of hospitality. In addition, serve and explain drinks and cocktails to guests including ingredients and discussion of any allergy information of the customers. Take and deliver accurate drink and/or food orders to the guests. Mix and garnish beverages according to recipe and portion control standards. Accurately total, process and collect payments from guests to include, but not limited to, using the Point-of-sale system (POS).
PITA PIT RESTAURANT OPERATIONS SUPERVISOR
August 2017 – December 2019
Responsible in ensuring smooth daily operations in designated area, including but not limited to: staff work schedule, inventory, quality control and customer service. Investigate and resolves food quality, and service complaints. Inspects the shop and ensure it is as per the company’s SOP. Completes required paperwork and recording of daily transactions (e.g POS daily transaction, daily sales report). Increase the branch sales by 10% in 6 months’ time. GRANO COFFEE BRANCH MANAGER
March 2014 – June 2017
In this position, I single-handedly managed 4-6 employees in the branch. I supervised two branches and trained new staffs. I oversaw the business planning, incentives, sales report, inventory, pricing, and budgets (if required). Clearly and promptly communicated information to staff, such as large reservations or last- minutes menu changes. Strategically developed marketing plans to increase sales and profits while managing cost. Maintains good relationship with regular customers.
FIGARO ASSISTANT MANAGER
August 2011 – August 2013
Assist the operations manager in promoting the company’s product focusing on social media marketing campaign. Assisted store manager with all aspects for orientations and training to ensure employees success and high retention rate. Verified and approved time sheets for all employees. SOUTHERN FRIED CHICKEN (SFC) WAITER
October 2010 – June 2011
Responsible for ensuring customers have positive dining experience by providing quick, friendly service with strong knowledge of menu items in fast-paced environment. Operated cash register, counted money, ran end-of-day numbers and assisted management with monthly inventory procedures. Character reference can be furnished upon requests.
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