Data Entry Customer Service

Schuyler Patterson

**** ******** ****** **. ***** Park TX 78613 512-***-****

Objective:

To obtain a position in a technical and/or sales environment, where I can utilize my current talents to further my knowledge and advance my career.

Experience:

Oct 2022 – March 2023 LegalMatch.com (Member Recruitment Manager Lv.2)

Responsible for generating and following up on leads and member recruitment to the advertising and consulting services of LegalMatch.com.

May 2021 – May 2022 Safe Haven Security (Installation & Sales Rep.)

Seller of ADT services and equipment. Basic onsite customer service and security consultant for customers.

In charge of maintaining and replenishing inventory for sales,

May 2017 - May 2021 ThermaSol Steamshower System (Support & Sales Lead)

Customer service and technical support for the steam shower systems.

Sell parts & accessories for the steam shower

Assisting customers & contractors with technical, warranty and sales related issues.

Created training documents and coined processes to increase efficiency in the workplace.

Sept. 2016 - Jan 2017 Republic of Sandwich (Office & Front End Worker)

All office paper work: Data Entry invoices in system. Processing bills and updating excel.

Also responsible for running the front end. Assisting customers and opening and closing duties.

Assist with office work, data entry, and processing of billing invoices.

Taking call and orders updates. Reporting /processing entries of all inventory and stocks.

Dec. 2014 - April 2015 Chill Out Climate Control (Office Asst.)

Assist with office work, data entry, and processing of billing invoices.

Updating excel sheets and using MS Office outlook.

Reporting documentation and managing internal database to promote the company and sales.

Nov. 2013 – Oct. 2014 Volt Staffing (Apple Sales Support Edu & Gov Accts)

Maintain Gov, and Edu account, Asst. the sales and order entry teams with customers and orders. Order entry and product knowledge. Resolved credit card issues. Responsible for follow ups with customers on sales leads. Schedule demos for customers with Sales team and Acct Reps.

Jan. 2012 – Nov. 2013 TekSystem Staffing & Insight Global Staffing (Home Depot IT Support)

Hardware and Point Of Sales Technician – In charge of supporting, maintaining, and updating the in-store P.O.S. system, mainframe, and hardware devices in The Home Depot stores. Assisting store associates with any technical questions or problem within my departments support boundries.

Jan. 2009 – Dec. 2011 Harte-Hanks Business Solutions (FedEx Acct)

Technical Solutions and Support Agent Café – Admin for FedEx ShipManger software. Responsible for technical support related to the proprietary FedEx hardware and software systems. Floor Support Mentor and Lead for FedEx Shipmanger software line of business. Assisted clients with offsite hardware/software installation and maintenance as well as dispatching onsite technicians.

Technical Solutions and Support Agent DotCom - Responsible for assessing and troubleshooting all technical issues related to the FedEx website. Dispatching onsite technicians for hardware related issues.

Nov. 2005 – Jan. 2009 Harte-Hanks Business Solutions (Microsoft Xbox Acct)

Repair and Replacement Specialist – 3rd level phone support. Assigned to provide personal support to extreme cases where the hardware of the console has failed multiple times. Creating and monitoring repairs of the consoles. Keeping customers up to date of the progress of their console’s repair. Floor Support Mentor and Lead for Xbox Hardware line of business.

B.B.B. Specialist – Responsible for responding to complaints reported to the B.B.B.

Xbox Live Escalations Agent - Responsible for 2nd level escalations of technical issues on the Xbox Live service. Floor Support Mentor and Lead Live service line of business.

Save Escalations Agent – Responsible for 2nd level escalations related to the Xbox Live Billing, and saving accounts that maybe canceled. Floor Support Mentor and Lead for billing issues.

Skills:

Experienced in customer service, technical support, sales, data entry, and management positions. Self motivated, able to multi-task, supervise a team, great communication skills, a need to excel. Versed in Windows 2000, XP, Vista, 7, 10, Mac OS, Basic web functions and apps such as Word, Excel, and Office, SAP & CRM databases.

References available on request.

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