General Manager Business Development

William E. Scott

***** *. ******* **. ******** Hills, Arizona 85268

Cell: 602-***-**** E-mail: ********************@*****.***

INTERIM DEALER/OWNER/PARTNER/GENERAL MANAGER/CORPORATE TRAINER/AUTOMOTIVE AND RV INDUSTRY/ EMERGING AUTOMOTIVE DEALERSHIPS/AUTOMOTIVE CONSULTANT/BUSINESS PROFESSIONAL.

Dynamic, competitive Automotive Management Professional with expertise in retail, wholesale, and multi-franchise automotive environments. Imaginative and innovative individual with proven management, sales, advertising, marketing and new business development skills. Able to assess strengths and weaknesses and implement improved processes to prepare dealerships for Blue Oval Certification. Possesses a history of significant profit, volume and customer satisfaction achievements, which illustrate the ability to combine cost control, revenue and process improvements through effective staff training and motivation, team building, market analysis, staff development, retail site development, strategic planning, budgeting, finance, marketing/advertising and profitability improvement.

DEFINE AND IMPLEMENT LONG AND SHORT-TERM OBJECTIVES; OVERSEE AND CONTROL ALL DAILY OPERATIONS, POLICY IMPLEMENTATION, ADVERTISING/PROMOTIONS AND STRATEGIC DIRECTION.

ESTABLISH DEPARTMENTAL GOALS WITH MANAGEMENT TEAM, WHICH ARE BASED ON EXCEEDING THE EXPECTATIONS OF CUSTOMERS THROUGH CONTINUOUSLY IMPROVING PRODUCTS AND SERVICES.

EXPERIENCED IN NEGOTIATING THE PURCHASE AND SALE OF DEALERSHIPS, CALCULATING DEPARTMENTAL OPERATING COSTS, SETTING AND ADMINISTERING ADVERTISING AND PROMOTIONS BUDGETS, AND INITIATING COST CONTROLS TO ENSURE CONSISTENT PROFIT POTENTIAL.

ACCUSTOMED TO INDEPENDENT DECISION-MAKING AUTHORITY.

SUCCESSFUL IN HIRING, MOTIVATING AND RETAINING QUALITY PERSONNEL BY CREATING A POSITIVE WORK ENVIRONMENT, RESULTING IN INCREASED EMPLOYEE RETENTION AND EXCELLENT CUSTOMER SATISFACTION. INSTRUMENTAL IN DEVELOPING, GUIDING AND COACHING STAFF TOWARD EMPOWERMENT AND SELF-MANAGEMENT RESULTING IN VERY LOW TURNOVER IN PERSONNEL.

CREATED A POSITIVE WORK ENVIRONMENT THAT RESULTED IN INCREASED PRODUCTIVITY WITHOUT SACRIFICING QUALITY.

EXPERIENCED IN THE AREA OF PROCESS IMPROVEMENT AND STRATEGIC PLANNING.

DRAMATICALLY IMPROVED AND MAINTAINED CSI THROUGH PROACTIVE, CUSTOMER-ORIENTED SALES AND SERVICE MANAGEMENT TECHNIQUES WITH THE ULTIMATE GOAL OF EARNING CUSTOMERS FOR LIFE.

AUTOMOTIVE EXPERTISE

BROAD-BASED KNOWLEDGE IN RETAIL, WHOLESALE, AND MULTI-FRANCHISE DEALERSHIP ENVIRONMENTS INCLUDING SALES, ADVERTISING, PROMOTIONS, FINANCE, SERVICE, AND GENERAL MANAGEMENT.

ANALYZE DEALERSHIP PERFORMANCE TO FORECAST SEASONAL TRENDS AND OVERALL SALES ACTIVITY.

DEFINE AND IMPLEMENT LONG AND SHORT TERM OBJECTIVES; OVERSEE AND CONTROL DAILY FUNCTIONS OF SHOWROOM; IMPLEMENT SALES PROCESSES AND PROCEDURES.

INSTRUMENTAL IN NEGOTIATING WITH LENDING INSTITUTIONS. ABILITY TO GET DIFFICULT DEALS APPROVED.

DEVELOP AND MAINTAIN EXCEPTIONAL RELATIONS WITH MANUFACTURES AND THEIR REPRESENTATIVES.

PROFESSIONAL EXPERIENCE

BILL SCOTT ENTERPRISES, LTD SCOTTSDALE, ARIZONA 1995/PRESENT AUTOMOTIVE DEALERSHIP/RV DEALERSHIP CONSULTANT/TRAINER AFFILIATED WITH FORD MOTOR COMPANY, MITSUBISHI OF NORTH AMERICA, DEALER PRO, RVMAX TRAINING SOLUTIONS, A WORLD OF TRAINING, AND TRAINING SOLUTIONS LLC

OWNER/OPERATOR 1991/1995 BILL SCOTT BUICK-OLDSMOBILE-ISUZU PHOENIX, ARIZONA

OWNER/OPERATOR 1982/1988 BILL SCOTT OLDSMOBILE-GMC SYRACUCE, NEW YORK

OWNER/OPERATOR 1986/1988 BILL SCOTT LINCOLN MERCURY CICERO, NEW YORK

OWNER/OPERATOR 1986/1988 BILL SCOTT MITSUBISHI SYRACUSE, NEW YORK

GENERAL MANAGER 1980-1982 CONYERS FORD, INC DETROIT, MICHIGAN

EDUCATION

AMERICAN INSTITUTE OF HOLISTIC THEOLOGY BIRMINGAHAM, ALABAMA DOCTOR OF PHILOSOPHY IN METAPHYSICS.

ALMA COLLEGE ALMA, MICHIGAN AREA OF STUDY: BUSINESS ADMINISTRATION

WAYNE STATE UNIVERSITY DETROIT, MICHIGAN AREA OF STUDY: BUSINESS MANAGEMENT

SYRACUSE UNIVERSITY SYRACUSE, NEW YORK AREA OF STUDY: LANGUAGE

PROFESSIONAL AFFILIATIONS

CHAIRMAN: GENERAL MOTORS DEALER ADVISORY COUNCIL

TREASURER: METRO PHOENIX AUTO DEALER ASSOCIATION

BOARD OF DIRECTORS: ARIZONA STATE CHAMBER OF COMMERCE

BOARD OF DIRECTORS: SYRACUSE CHAMBER OF COMMERCE

MARICOPA COUNTY SHERIFF’S EXECUTIVE POSSE

GOVERNOR APPOINTMENT: NEW YORK STATE OFFICE OF BUSINESS PERMITS AND REGULATORY ASSISTANCE

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