General Manager Customer Service

Peggy

Portillo

General Manager

Peggy Portillo

Lubbock, TX 79412

806-***-****

*************@*****.***

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Skills

-Bilingual

-Leadership

-Microsoft Database

-Multitasking

-HIPPA Training

-Problem Solving

-Cash Handling

-Managing

-POS Systems

.Summary:

Enthusiastic and effective General Manager with over 10+ years of experience. Bringing forth years of expertise in industry experience and a career field that requires a vast knowledge of customer service. Equipped with team building skills that will help grow any company!

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Experience

Tech Cafe / General Manager

July 2016 - Present, Lubbock, TX

● Effectively increased daily sales by 10-25%

● Maintained a low employee turnover rate

● Monitored dining area and made guests feel at home

● Conducted interviews for potential hires, along with counseling new hires

● Implemented spreadsheets to keep track of inventory

● Worked with a Microsoft database such as Excel to make an employee schedule

Entrepreneur / Owner Tech Cafe Chain

June 2014 - July 2016, Wolfforth, TX

● Developed menu and recipes

● Set up interviews, hired, and trained employees

● Sourced vendors, negotiated contracts, and scheduled deliveries for products

● Implemented food safety and store regulations

● Investigated and resolved complaints regarding food quality and service

● Managed the entire business as payroll, scheduling and coaching employees.

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Education Texas Careers / Medical Assistant Diploma January 2006 - August 2007, Lubbock, TX

GED / Degree

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