Customer Service Supply Chain
Resume:
Derrion Davis
Dallas, TX *****
**************@*****.***
Searching for an opportunity to continue my customer service and sales experience while I work to further develop my career goals. I am an independent worker with minimal supervision needed with over 2 years in Customer Service experience.
Authorized to work in the US for any employer
Work Experience
Customer Support Specialist
EZ- FLO International - Rockwall, TX
August 2020 to February 2023
• Handle retail and traditional accounts by processing orders and releasing. Inbound/ outbound calls
• Assist agents and customers with credits and returns.
• Handle and answer product information and back-order questions.
• Data entry- entering orders on a continuous basis
• Technical support • Assisting with pricing and product availability
• Provide supply chain assistance on retail orders • Deal with shipping and logistics • Supply chain and logistics support
Customer Service Associate
United Collection Bureau - Dallas-Fort Worth, TX
March 2016 to September 2020
• Help customers with questions and complaints
• Process returns Respond promptly to customers inquires
• Ensure customer satisfaction and provide professional customer support answering phone calls
• Complete call notes and call reports as necessary Education
Grambling State University - Mesquite, TX
Skills
• Customer service
• English
• Order Entry
• Cold Calling
• Insurance Sales
Certifications and Licenses
Insurance Producer License
Contact this candidate