Janis LaFreniere

Experienced Workers Compensation Claims Worker

San Diego, CA 92111

ad0doy@r.postjobfree.com

+1-858-***-****

I was in the Claims- W/C dept. for over 10 years. At first it was the work comp. call center- was promoted to Med.Only Claims examiner, then to Records Manager/Custodian of Records. Prior to that I worked at a chemotherapy ward at Children’s Hospital of San Diego as a receptionist to get office experience. I worked there (ManPower was the temporary service I was using at the time. ) My duties included a multi line phone system, keeping track of the appointments for each doctor and each patient. Paging the dr.’s. Communication with the Nurses, Radiologist, Neurologists as well as the Neurosurgeons. This was an insanely busy place to work and most people didn’t comeback after the 1st day. I made it eleven months, I left due to personal reasons, I kept getting viruses or colds from the kids. I would have stayed forever, I’m sure you understand. We did some light accounts payable as well.

As a volunteer I worked for the San Diego Padres to get the downtown ballpark built. I worked in Downtown San Diego and felt this was a great way to make a contribution to the city. I also worked at San Diego Comic Con and attended to attempt to make sure it stays in San Diego. This convention generates millions of dollars for the city.

San Diego Mesa College

Reader Assistant: Professor: Beulah Underwood

I hope this answers any questions you may have., if you need any further information Please contact me.

Janis La Freniere

Willing to relocate to: Phoenix, AZ - Seattle, WA - Boston, MA Authorized to work in the US for any employer

Work Experience

Unpaid Intern

KUSI NEWS - San Diego, CA

August 2010 to Present

Work as a tv producer, getting stories for the 5, 6, and 10pm news. Customer Service Representative/Call Center

HD Supply

May 2004 to March 2006

Learned sales and up selling in a customer service environment. Fielded roughly 75-100 calls per day. Customer Service, client relationships. Collections in accounts receivable call center. Order releasing after payments were taken. Internal customer service Customer Service Representative/Order Desk/Accounts Receivable HD Supply - Poway, CA

May 1989 to January 2004

Since working at Golden Eagle/Liberty Mutual I have undertaken a number of temporary assignments. I haven really found a position that met my goals for the future - so I keep trying different occupations. But first:

Golden Eagle - Typist, Cancellation Reinstatement Dept. Premium Finance/ Audit. After both of those I was moved to Work Comp Claims as a Medical Only Claims Examiner. My career with Golden Eagle was complete after I took on the challenge of Custodian of Records. That takes us to 1988-89 I was a typist at Fireman’s Find insurance, while as a temp worker they offered me a permanent position.

I also worked as a receptionist at Children’s Hospital from 85-87. Thank you for your consideration. Education

Bachelor's in Criminal Justice

January 2005 to June 2005

Associate in Business English:communications

San Diego Mesa College - San Diego, CA

August 1983 to June 1987

Skills

• Typing (10+ years)

• Accounts Receivable (9 years)

• Upselling (3 years)

• Accounts Payable (3 years)

• Sales

• Account Management (10+ years)

• English (10+ years)

• Writing Skills (10+ years)

• Public Relations (3 years)

• Blogging (1 year)

• Workers' Compensation (10+ years)

• Multi-line Phone Systems (10+ years)

• Microsoft Outlook (4 years)

• Computer literacy (10+ years)

• Proofreading (10+ years)

• Office Administration

• Social Media Management

Certifications and Licenses

Driver's License

Assessments

Customer Focus & Orientation — Proficient

August 2020

Responding to customer situations with sensitivity Full results: Proficient

Principles of accounting — Completed

August 2020

Preparing financial records according to federal policies Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I worked for Golden Eagle Insurance for close to twenty years. I really haven’t been able to find a job I

“fit “ in since leaving there.

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