Assistant Manager Customer Service
Resume:
STEVE GONZALEZ
Midland Park, NJ 07432
*****.******@*****.***
Home Health Aide, 2017-Present
My wife has had a severely progressive form of multiple sclerosis for the last 3 years.
I decided it was in my best interest to stay home full time and take care of her. Even though it put us in an extremely tight financial situation, it was worth it because she is my spouse and deserves the very best support. She is now in a facility that cares for her full time and I can now resume my career in hospitality.
Head Server 2014-2017
St Eves Restaurant, Ho-H0-kus, NJ
Team leader and Captain in charge of all banquet parties Responsible for
Promoting the restaurant by implementing great customer service. My greatest
Strength was using my vast food knowledge to sell specials and to make the guest
Feel they made the right choice by dining in our restaurant . I usually had the most
Repeat guests of all my teammates
Captain 2011-2014
Ursino, Farm To Table Restaurant
Lead a great team to open new restaurant concept at Kean University
Union, New Jersey. First Certified Green Restaurant in the State of New Jersey.
Responsible for running and closing the restaurant when the general manager is
Off or going on sales calls.
2008-2011
Assistant Manager
Morton’s Steakhouse, Hackensack, NJ
· Promoted to Assistant Manager due to outstanding performance.
· Managed staff and created weekly schedules for 25 servers, bartenders, bussers, and expeditors.
· Ordered all wine and spirits for the restaurant, and coordinated all VIP wine locker events, the last of which generated over $10,500 in wine sales.
· Responsible for closing the restaurant 4 times a week and handling all the receipts and cash and charge documents.
. Certified as Sommelier in August of 2009
2002-2008
Captain
Morton’s Steakhouse, Hackensack, NJ
· Promoted to captain in Hackensack location.
· Helped assistant manager run the dining room and count inventory on a weekly basis.
· Lead the service team in all aspects of guest relations.
· Held seminars for wine tastings with the staff.
SPECIAL SKILLS
· Bilingual – Fluent in English and Spanish.
Contact this candidate