Melissa Owens

**** ******** **** ***** *** ****

Las Vegas, Nevada 89142

702-***-****

CAREER SUMMARY

Certified Customer Experience Associate with 3 1/2 experience. 2 1/2 years experience as a cashier

3 years on Sales Floor

Janitorial duties

WORK HISTORY

Hallmark

Retail merchandiser

Part time

June 2013-March 2016

M&M World

Onstage Guest Experience

Seasonal/Part time

June 2018- August 2018

Nellis AFB Express Convience Store

Customer Experience Associate

Part Time

Las Vegas, Nevada

April 2019-Present

Greeting customers including answering phones

Directing customer inquiries to the appropriate party Recieving and processing all forms of payment(s) according to standard procedure Answering routine billing questions/issues from customers Improving engagement with merchandise

Providing outstanding customer service

Maintaining merchandise, signs and labels on sales floor Preparing and cooking food, maintaining various beverage machines Mops, Vaccums, wipes down all areas of store.

EDUCATION

High School Diploma

General Education

West Sacramento High School

1996-2000

SKILLS

Knowledge of Kronos and all Microsoft Office Applications. Excellent communication skills, and ability to present complex information in an easy to understand format.

Excellent problem solving, critical thinking.

Profound ability to work in a fast-paced environment. Ablity to multitask

REFERENCE

Name : Crystal Powers (Store Supervisor)

Address1 : 5691 Rickenbacker Rd,

Address2 : Las Vegas, Nevada 89191

Phone No. : 702-***-****

Ext. 228 or 230

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