Steve G Deno

Project Manager

ad0djf@r.postjobfree.com • 303-***-****

LinkedIn • Kualapuu, HI 96757

Process-focused and highly analytical professional with extensive experience In Presales and Post sales planning for implementation of strategic national and global initiatives, aimed at achieving win-win outcomes.

Transformational leader, known for successful business transformation of multiple Fortune 500 and large- / mid-market customers. Instrumental at translating technical issues into simple solutions and proposing best ideas to reach optimum client satisfaction and surpass expectations. Skilled in overseeing pre- / post-sales designs to obtain pricing goals, while managing program / project lifecycle to ensure successful implementation and timely delivery of high-quality products / services. Critical thinker with sound competencies in integrating complex multi-vendor global voice communication systems to drive innovation and operational excellence. Refined communicator with well-defined negotiation and consultation aptitude; expert at cultivating lucrative rapport with stakeholders and leading high-performing teams.

Areas of Expertise

●RFP, Presales, Pricing, & Scoping

●Program / Project Management

●Strategic Planning & Execution

●Continual Process Improvement

●Data Collection & Analysis

●Critical Thinking

●Strong People Skills

●Problem Solving

●Telecommunications

Career Experience

Avaya, Remote 2009 – 2023

APS Managing Consultant, 2015 – 2023

Produced pre-sales document to collect requirements for scoping and delivering design and consultancy services. Facilitated diversified business executives in sales management, program development, project administration, and price negotiation. Engaged in client conversations with sales teams to close sales for design and consulting contracts. Controlled workloads efficiently based on escalations, unavailability, and staff skills, while setting goals and presenting annual reviews.

●Expanded team from five to 19 associates in seven years.

●Participated in both Request for Proposals (RFP) and Request for Information (RFI) .

●Boosted 30% operational efficiency with presales data gathering template for design and consultation services.

●Improved and shortened pre-sales processes from weeks to days by specifying several design and consultancy offers.

●Participated in twice weekly deal review calls to validate sales proposed solutions for large, and complex deals.

●Reduced 60% data collection time with automation team by developing automated data gathering tools.

●Developed in-house top-tier team to maintain communication between customers, pre-sales professionals, and implementation teams, while ensuring smooth implementation process.

●Fulfilled customer delivery expectations by determining work product and deliverable requirements.

●Interacted with a third-party contracting company for hiring contractors, timely completion of tasks, and crafting business justifications for hiring approvals.

APS Principal Consultant, 2009 – 2015

Confirmed delivery program/project within timeline. Traveled to customer sites for assembling data and assessing documents. Built comprehensive template to gather information and guide process of asking relevant and appropriate questions. Assured fulfillment of customer expectations with purchased solutions. Liaised with sales teams to address concerns and discrepancies in customer expectations.

●Offered troubleshooting consultation to address arising issues during active cutover events.

●Delivered low-level communication designs for customer and technical teams.

●Conducted low-level design reviews with customers and technical teams, while providing valuable insights and recommendations.

●Trained new, cost-effective resources in India, enabling to attain set goals.

Additional Experience

Software Specialist III, Avaya, Denver, Colorado

Education

Associate’s Degree in Computer Science

Denver Technical College, Denver, Colorado

Professional Development

Agile Fundamentals – Avaya training and separate LinkedIn Learning

Technical Proficiencies

Microsoft Office Suite Cisco Technologies Session Initiation Protocol (SIP) Internet Protocol (IP) Avaya Products Telecommunications: H.323, H.248 Routing Telephony ISDN VoIP Enterprise Software Cloud Infrastructure

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